LEAD ADMINISTRATOR L

About the Role

Wipro is seeking a Lead Administrator L to join their team in Saudi Arabia. This is a full-time position focused on overseeing incident management processes, defining monitoring protocols, and ensuring system resilience. The role involves managing client expectations and supervising team performance to facilitate efficient service delivery.

Role Purpose

The primary purpose of this role is to manage and optimize incident resolution workflows and system stability. This includes establishing robust monitoring frameworks, providing technical guidance for issue resolution, and ensuring that service level agreements (SLAs) are consistently met. The Lead Administrator will also contribute to disaster recovery planning and continuous improvement initiatives.

Key Responsibilities

• Establish incident monitoring protocols and provide technical guidance to facilitate permanent fixes for recurring issues.
• Review SLA performance across the team, represent the function in meetings, and ensure consistent delivery quality.
• Collaborate with technical teams to manage production support activities, including incident resolution, efficient deployments, and implementation of changes.
• Work with technical teams to review mitigation measures and propose improvement actions for systems.
• Develop disaster recovery and data backup plans to ensure system resilience and quick restoration in case of disruptions.
• Participate in Quarterly Business Reviews (QBRs), manage client expectations, and ensure alignment with business objectives.
• Supervise team members by overseeing daily operations, conducting performance appraisals, and providing feedback.
• Update and maintain documentation for complex issues, share best practices within the team, and support ongoing knowledge enhancement to improve service efficiency.

Experience Requirements

• Candidates should possess 5-10 years of relevant experience in a similar administrative or technical leadership role.

Work Type

This is a full-time position based in Saudi Arabia.

Application Information

Salary for this position will be disclosed during the interview process.