Manager Catering Sales

About the Role

The Ritz-Carlton is seeking a Manager Catering Sales to join their team. This full-time role involves managing catering sales efforts, focusing on local corporate and social business. The position is responsible for achieving catering revenue goals by actively up-selling opportunities and ensuring timely and proper turnover for service delivery. The incumbent will implement brand service strategies and drive customer loyalty through service excellence.

Key Responsibilities

• Manage sales efforts for the hotel, including local corporate and social catering.
• Collaborate with off-property sales channels to ensure coordinated and complementary sales efforts.
• Respond to incoming catering opportunities for the hotel.
• Identify, qualify, and solicit new catering business to achieve personal and hotel revenue goals.
• Analyze market conditions, including competitors' strengths and weaknesses, economic trends, and supply and demand, to effectively position the hotel.
• Close optimal business opportunities for the hotel based on market conditions and needs.
• Utilize negotiation and creative selling skills to close business and negotiate contracts.
• Design, develop, and sell creative catered events.
• Maximize revenue through up-selling packages and creative food and beverage options.
• Manage catering sales revenue and operational budgets, and provide forecasting reports.
• Develop menus that drive sales.
• Execute and support operational aspects of booked business, including generating proposals, writing contracts, and customer correspondence.
• Participate in and practice daily service basics of the brand.
• Monitor the effective resolution of guest issues arising from the sales process by channeling them to property leadership or other stakeholders.
• Ensure successful performance by increasing revenues, controlling expenses, and providing a return on investment.
• Interact effectively with sales, kitchen, vendors, competitors, local community, catering associations, and other hotel departments to ensure guest satisfaction.
• Execute and support the company’s Customer Service Standards and the hotel’s Brand Standards.
• Provide exemplary customer service to drive satisfaction and loyalty by assisting customers and ensuring their satisfaction before and during their program/event.
• Understand customer needs and recommend appropriate features and services to meet and exceed expectations, building relationships and loyalty.
• Understand the hotel’s primary target customer and service expectations to offer effective business solutions.
• Develop a close working relationship with operations to ensure strategy execution at the hotel level.

Qualifications and Experience

• Experience required: 0-1 year.

The Ritz-Carlton Gold Standards

The Ritz-Carlton is committed to delivering its "Gold Standards" graciously and thoughtfully every day. These standards form the foundation of the brand and guide daily operations, contributing to its reputation as a global leader in luxury hospitality. As part of the team, you will learn and exemplify these Gold Standards, including the Employee Promise, Credo, and Service Values.

Commitment to Diversity and Inclusion

Marriott International, including The Ritz-Carlton, is an equal opportunity employer. The company values and celebrates the unique backgrounds, cultures, talents, and experiences of its associates, fostering an environment of non-discrimination on any protected basis, including disability and veteran status.

Career Growth with Marriott International

Joining The Ritz-Carlton means becoming part of Marriott International's portfolio of brands. This offers an environment where individuals can perform their best work, pursue their purpose, belong to a global team, and develop professionally.