Night Manager (Saudi National)

About Accor and SLS The Red Sea

Accor is seeking a Night Manager (Saudi National) for SLS The Red Sea. SLS Hotels are recognized for their distinctive design, service, and social atmosphere. SLS The Red Sea is a resort located on the Red Sea coast, featuring 150 keys, five Food & Beverage venues, and a spa. This full-time role is part of a team dedicated to maintaining high standards of hospitality.

Role Summary

As the Night Manager (Saudi National), you will serve as the senior leader overseeing the hotel's overnight operations. This role ensures that guests receive consistent service throughout the night. You will lead the overnight team, manage hotel operations, and act as the primary contact for guest and operational matters after hours. The position requires a hands-on approach to manage various tasks, from VIP arrivals and service recovery to night audit, safety, and inter-departmental coordination, ensuring smooth operations and preparing the team for the following day.

Key Responsibilities

• Lead and oversee overnight hotel operations, ensuring service, safety, and operational standards are maintained.
• Act as the senior management representative during the night shift and the main point of contact for guest and operational matters.
• Maintain a visible presence in the lobby and public areas, engaging with guests and supporting the team.
• Oversee night audit procedures, room assignments, late arrivals, early departures, group movements, and VIP arrivals and departures.
• Welcome and assist VIP and loyalty guests, ensuring preferences and special arrangements are delivered.
• Handle guest feedback, complaints, and service recovery professionally, ensuring resolution and follow-up.
• Ensure guest requests, preferences, and special arrangements are recorded, communicated, and followed through.
• Conduct regular property walkthroughs to monitor safety, cleanliness, presentation, and service standards.
• Serve as the overnight emergency response lead and coordinate with relevant teams during incidents.
• Ensure compliance with hotel safety, security, health, hygiene, and emergency procedures.
• Coordinate with Front Office, Housekeeping, Engineering, Security, and other departments for smooth overnight operations.
• Lead shift briefings and handovers, ensuring clear communication of important information.
• Lead, support, and coach overnight colleagues, providing guidance and on-the-spot support.
• Monitor colleague grooming, conduct, and guest engagement to align with standards.
• Support the Night Auditor with daily revenue balancing, transaction reconciliation, and night audit requirements.
• Review high-balance accounts, open paymasters, credit risks, rebates, adjustments, and other financial matters.
• Authorize late check-outs, complimentary postings, paid-outs, rebates, and adjustments within assigned authority.
• Identify and support upselling opportunities and contribute to Front Office revenue performance.
• Ensure guest registrations and records are accurate and comply with hotel procedures and Saudi tourism requirements.
• Maintain accurate guest information in Opera PMS.
• Review and maintain the Duty Manager Logbook for clear records and follow-up.
• Manage overbooking or unexpected operational situations effectively.
• Monitor the overnight presentation and atmosphere of the lobby and public areas.
• Prepare and communicate overnight reports, incidents, and key updates to relevant teams and senior leaders.
• Support continuous improvement of guest satisfaction, service recovery, and Front Office performance indicators.

Qualifications and Experience

• Degree or diploma in Hospitality Management or a related field is preferred.
• Minimum of 3 years of experience in Front Office operations, with previous experience in a supervisory or leadership role.
• Previous experience within a luxury, lifestyle, or high-end hospitality environment is preferred.
• Strong working knowledge of Opera PMS and Microsoft Office.

Required Skills

• Strong understanding of Front Office operations, night audit procedures, guest service, and hotel safety requirements.
• Ability to handle guest complaints, operational challenges, and emergency situations independently.
• Strong leadership, communication, and decision-making skills, with the ability to remain composed under pressure.
• Excellent attention to detail with strong follow-up and organizational skills.
• Flexibility to work overnight shifts, weekends, and public holidays according to operational requirements.

Work Type

This is a full-time position requiring commitment to overnight shifts, including weekends and public holidays, to meet operational demands.