Officer After Sale Job Control📣 Job Ad

About the Role

CEER is seeking an Officer, After Sale Job Control to optimize workshop operations. This full-time role focuses on ensuring efficient job allocation, monitoring progress, and maintaining high service quality to achieve maximum productivity and on-time vehicle delivery. The ideal candidate will have 0-1 years of experience in a relevant field.

Job Purpose

The primary purpose of this role is to control and optimize workshop operations by effectively allocating jobs, monitoring work progress, and ensuring maximum productivity, efficiency, and on-time vehicle delivery. This position is critical for maintaining high service quality and customer satisfaction within the workshop environment.

Key Responsibilities

• Support in maximizing workshop productivity, efficiency, and overall utilization by monitoring daily flat-rate hours, technician loading, and available capacity.
• Track and record labor hours, time controls, service remarks, and required reports within the Dealer Management System (DMS) to ensure proper documentation and workflow tracking.
• Prepare and update daily job allocation sheets, compute available hours, and track workshop vehicle inventory status.
• Ensure optimal use of workshop bays, tools, and equipment while preventing non-productive bay occupancy.
• Assign Repair Orders (ROs) based on technician skill level and capability, ensuring accurate time on/off recording, correct operation codes, and proper labor charging.
• Track work-in-progress (WIP) to ensure timely job completion and adherence to promised delivery times.
• Facilitate sublet and bought-out repairs and manage vehicles pending parts or customer approval.
• Coordinate daily with Service Advisors on WIP status and support customer approval for additional work.
• Track technician performance, time utilization, and identify training needs to support development.
• Promote professional treatment of technicians and report operational or safety risks to management.
• Support with ensuring adherence to workshop safety, cleanliness, and operational standards.
• Provide accurate productivity, performance, and utilization reports to management.

Experience and Qualifications

• 0-1 years of relevant experience.
• Demonstrated ability to manage and optimize workshop operations.
• Proficiency in tracking and reporting operational data.

Work Type

This is a full-time position.

Application Information

Salary for this position will be disclosed during the interview process.