PBX Operator Fairmont The Red Sea (Saudi National)

About Accor and Fairmont The Red Sea

Accor is seeking a PBX Operator for Fairmont The Red Sea, a property located within the Red Sea Project in Saudi Arabia. This role is a full-time position open to Saudi Nationals. Fairmont The Red Sea, alongside Raffles, will offer 361 rooms, 11 dining concepts including an overwater restaurant, and a spa, providing visitors with access to nature-focused resorts.

Role Overview

The PBX Operator is responsible for managing all incoming and internal calls, ensuring efficient communication within the hotel and with guests. This role requires maintaining a professional demeanor and providing accurate information and support to enhance guest satisfaction.

Key Responsibilities

• Answer all incoming and internal calls promptly, adhering to approved Fairmont greeting and etiquette standards.
• Accurately route calls, take messages, and provide information in a courteous, clear, and professional manner.
• Maintain a calm, polished, and welcoming tone consistently, regardless of call volume or complexity.
• Handle guest wake-up calls and special call requests accurately and punctually.

Guest Services and Coordination

• Assist guests with general inquiries, hotel information, and service requests, ensuring timely follow-up.
• Coordinate guest requests with relevant departments and track completion to ensure guest satisfaction.
• Support service recovery by responding empathetically to guest concerns and escalating issues appropriately.

Qualifications and Experience

• 1-2 year of experience in a related field.
• Must be a Saudi National.

Application Process

Candidates interested in this full-time PBX Operator position at Fairmont The Red Sea are encouraged to apply.