Regional Head Retail Operations

About the Role

Apparel Group is seeking a Regional Head Retail Operations to lead and optimize retail store operations across assigned territories in Saudi Arabia. This full-time position is responsible for ensuring the effective execution of operational strategies to drive sales, maximize profitability, enhance customer experience, and uphold brand standards across all stores in the region.

Key Responsibilities

• Achieve quantitative performance measures including units per transaction, average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, and conversion percentage.
• Set store sales targets to maximize sales and profitability.
• Guide Area Managers and Store Managers to maximize productivity through effective utilization of resources.
• Manage operational costs effectively and identify opportunities for reduction through automation.
• Adhere to and enforce Company SOPs, policies, procedures, and loss prevention audit guidelines across all stores, monitoring compliance by all employees.
• Oversee the implementation and execution of visual merchandising guidelines in all stores.
• Recruit and train staff on sales techniques, customer service, teamwork, and other etiquettes as per company and brand requirements.
• Evaluate employee performance annually and promote open communication through coaching and motivation.
• Interpret and make decisions on operations and visual standards based on store and client needs.
• Identify store training and development needs in conjunction with the Brand General Manager and training department.
• Formulate succession plans in conjunction with the Brand General Manager.
• Set KPIs and KRAs for direct subordinates and conduct performance appraisals and feedback.
• Involve in the selection and recruitment of operational staff when required.
• Ensure technical and behavioral proficiency of staff through appropriate Learning and Development initiatives.
• Conduct regional sales and operations meetings regularly.
• Provide frequent feedback to Area Managers and Store Managers on their performance relative to company performance.
• Ensure brand participation in the loyalty program ‘Club Apparel’.
• Conduct weekly meetings with the GM and Senior Management to discuss business plan versus achievements and areas for improvement.
• Monitor store inventory in consultation with the Brand General Manager and Brand Managers.
• Promote proactive relationships between GM, Area Manager, Brand Manager, Store Manager, and Buyers/Planners to maximize sales.
• Monitor slow-moving and outdated stock in consultation with Brand Managers.
• Ensure stock security measures are effectively managed by Store Managers.
• Involve in the design and layout process of new store projects.
• Design a "New Store Schedule" prior to the commencement of the design process.
• Provide guidance to the concept Architect during the design and implementation process.
• Conduct regular project update meetings with the Projects team.
• Provide guidance and support to the territory during the set-up and merchandising phase.
• Ensure enhanced brand visibility and provide inputs for marketing and brand awareness.
• Handle legal responsibilities related to store management, store opening, and planning.

Qualifications and Experience

• 10-12 years of progressive experience in retail operations, with at least 5 years in a regional leadership role.
• Proven success in driving store performance, operational efficiency, and exceeding sales targets.
• Strong experience in managing multiple store locations, team leadership, and cross-functional collaboration.
• Expertise in market analysis, site selection, and implementing strategies for new store openings and refurbishments.

Work Type

This is a full-time position within Apparel Group.

Location

This role is based in Saudi Arabia.