Retail Operations Manager

About the Role

Ethra For Human Resources Consulting is seeking a Retail Operations Manager to oversee and manage the daily operations of luxury retail stores in Riyadh. This full-time role focuses on ensuring operational excellence, maintaining luxury brand standards, and delivering an exceptional customer experience. The manager will support and develop Store Managers and retail teams, while also playing a key role in upcoming store openings and expansion plans.

Key Responsibilities

• Oversee daily operations of luxury retail stores, ensuring efficient execution of all operational activities.
• Conduct regular field visits to monitor store performance and ensure compliance with luxury brand standards, SOPs, and service procedures.
• Lead and support Store Managers in achieving sales targets and KPIs, implementing corrective actions as needed.
• Ensure an exceptional luxury customer experience across all touchpoints, including VIP client service and hospitality.
• Monitor inventory levels, stock accuracy, movement, and shrinkage, coordinating with relevant teams for issue resolution.
• Monitor store operational costs, identify inefficiencies, and support initiatives to improve performance and reduce waste.
• Manage and develop Store Managers and retail teams through coaching, performance management, and ongoing development.
• Ensure retail teams consistently follow luxury selling standards, customer service protocols, and brand guidelines.
• Coordinate and support new store openings, ensuring operational, staffing, inventory, systems, and service readiness.
• Act as the primary operational point of contact between stores and internal functions such as Finance, HR, and Supply Chain.
• Prepare and review store performance and operational reports, identifying gaps and recommending improvements.
• Support retail expansion plans by ensuring operational readiness and consistent standards across all locations.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Marketing, Retail Management, or a related field.
• 5-10 years of relevant experience in Retail Operations, preferably within a luxury retail environment.
• Strong understanding of Luxury Customer Experience, VIP Clienteling, and Luxury Selling.
• Experience managing or overseeing retail stores and Store Managers, with hands-on exposure to store operations.
• Proven experience managing Sales Targets, KPIs, and store performance.
• Previous experience in store openings and operational readiness is highly preferred.

Required Skills

• Strong leadership and people management skills, with the ability to lead, coach, and develop retail teams.
• Experience in Inventory Management, Stock Control, and Operational Cost Management.
• Strong understanding of SOPs, Brand Standards, and Visual Merchandising.
• Strong English and Arabic communication skills.
• Professional presence suitable for representing a luxury retail brand.

Work Environment

This is a full-time position based in Riyadh, focusing on the operational management of luxury retail stores. The role involves regular field visits to store locations.

Application Process

Salary for this position will be discussed during the interview process.