Reservations Agent

About DUBAI HOLDING and Jumeirah

DUBAI HOLDING, a global leader in luxury hospitality, operates Jumeirah, which manages a portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. Since 1999, Jumeirah has been recognized for its beachfront resorts, city hotels, and residences, known for providing distinguished service and experiences.

About Jumeirah Jabal Omar Makkah

Jumeirah Jabal Omar Makkah is located minutes from Masjid Al Haram in the Holy City. The hotel features four towers, multiple dining venues offering Mediterranean, Persian, Middle Eastern, and Southeast Asian cuisines, retail outlets, a gym, an executive lounge, and meeting spaces. It provides a blend of comfort, connectivity, and Arabian hospitality.

The Role: Reservations Agent

A full-time opportunity is available for a Reservations Agent to join the Reservations Department at Jumeirah Jabal Omar. This role involves managing guest inquiries and bookings to ensure efficient service delivery.

Key Responsibilities

• Respond to professional emails within 24 hours, prioritizing current or within-the-month correspondence.
• Answer calls within three rings, maintaining proper greetings and telephone etiquette.
• Collect all necessary guest details during the booking process, including recognizing repeat guests, contact information, passport copies, flight details, special occasions, and preferences, and ensure accurate updates in Opera.
• Read all reservation correspondence thoroughly for special instructions and requests, and communicate this information to the relevant departments.
• Communicate last-minute changes, such as new bookings, cancellations, or additional information, to the respective departments.

Candidate Profile and Qualifications

• Strong communication skills to handle guest inquiries clearly, courteously, and professionally.
• Ability to multitask and perform effectively under pressure in a fast-paced environment.
• Proficiency in MS Office applications.

Compensation

This position offers an attractive salary, paid in Saudi Riyals (SAR).