Restaurant General Manager

About the Role

Al Khozama Investment is seeking a Restaurant General Manager to oversee all aspects of restaurant operations. This full-time role focuses on ensuring an outstanding dining experience for guests and leading the team to achieve operational goals. The position requires strong leadership, financial acumen, and a commitment to high standards in operations, customer service, and employee development.

Key Responsibilities

• Control operations by developing effective policies, setting high standards, and making necessary adjustments.
• Ensure an outstanding dining experience by regulating presentation, taste, service, and atmosphere, and cultivating a regular customer base.
• Create a cohesive team unit with effective communication.
• Establish a professional atmosphere that upholds employee safety standards and provides guidelines to eliminate workplace hazards.
• Lead the restaurant to achieve new goals and maintain a competitive edge within the industry.
• Implement policies, standard operating procedures, and production, productivity, quality, and customer service standards.
• Monitor, evaluate, and audit food, beverage, and service offerings to ensure customer satisfaction and build relationships with preferred patrons.
• Coordinate restaurant operations during each shift and monitor adherence to health, safety, and hygiene standards.
• Set operating goals and objectives, ensuring SOPs, manuals, and recipes are kept up to date.
• Ensure all legal requirements are met and communicated to team members, including health code and food handling regulations.
• Prepare and implement standard operating procedures and determine operational improvements.
• Attend and lead daily management briefings, weekly management meetings, and daily team briefings, ensuring efficient interdepartmental communication.
• Communicate daily and weekly reports to management and maintain business records.
• Create a comprehensive business plan, set and monitor budgets, and analyze variances.
• Establish and implement financial controls, oversee cost-cutting measures, and plan and monitor restaurant sales and revenue.
• Prepare accurate financial reports, including bank accounts, spending, pricing goals, and food costs.
• Administer and achieve financial reports, analyze the budget with personnel, and adjust purchasing strategies as needed.
• Control and manage inventory and monitor expenses, ensuring adherence to the approval process.
• Understand and anticipate guest needs, handle complaints effectively, and build confidence with guests.
• Recruit, select, orient, train, assign, schedule, coach, counsel, and discipline management staff.
• Provide accurate operational manning forecasts and support the recruitment of new talent.
• Monitor team performance, create succession plans, and act as a mentor.
• Implement validated marketing tools, monitor trends, and develop strategies to attract customers.
• Develop and implement marketing, advertising, public, and community relations programs.

Qualifications and Experience

• 5-10 years of experience in restaurant management.
• Demonstrated strong leadership and financial acumen.
• Commitment to high standards in operations, customer service, and employee development.
• Ability to track emerging trends in the restaurant industry and participate in professional development.

Professional Conduct and Values

• Treat all colleagues and guests with respect.
• Maintain punctuality, adhere to uniform and grooming standards.
• Ensure operations comply with standards and health/hygiene/safety regulations.
• Provide a unique and complete experience for every guest.
• Foster a positive and open-minded environment.
• Lead by example, act as a role model, and share experience with colleagues.
• Support and mentor colleagues, providing training and assistance.
• Maintain honesty, authenticity, and strive for excellence.
• Embrace and respect all cultures.

Application Information

This is a full-time position with salary to be disclosed. Candidates meeting the qualifications are encouraged to apply.