Restaurant Supervisor Saudi National

About the Role

The Ritz-Carlton Hotel Company, * is seeking a Restaurant Supervisor, Saudi National, to join its team in the Red Sea region. This full-time role requires 2-5 years of relevant experience and focuses on ensuring optimal service delivery and guest satisfaction within the restaurant environment.

Key Responsibilities

• Ensure staff collaboration for optimum service and guest needs fulfillment.
• Inspect staff grooming and attire, addressing any deficiencies.
• Perform opening and closing duties, including setup, cleaning, and securing the premises.
• Inspect storage areas for organization, adherence to FIFO, and cleanliness standards.
• Conduct scheduled inventories, stock supplies, and requisition necessary items.
• Monitor dining rooms for seating availability, service quality, and guest safety and well-being.
• Complete work orders for maintenance repairs as needed.
• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Serve as a role model and the initial point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Adhere to all company, safety, and security policies and procedures; report accidents, injuries, and unsafe conditions; and complete required safety training and certifications.
• Ensure professional appearance, maintain confidentiality, and protect company assets.
• Welcome guests according to company standards, anticipate service needs, assist individuals with disabilities, and express genuine appreciation.
• Communicate professionally, develop positive working relationships, support team goals, and respond appropriately to employee concerns.
• Ensure adherence to quality expectations and standards; identify and recommend improvements for efficiency, productivity, quality, safety, and cost-savings.

Physical Requirements

• Ability to read and visually verify information in various formats.
• Visual inspection of tools, equipment, or machines for defects.
• Standing, sitting, or walking for extended periods or an entire shift.
• Moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds without assistance.
• Grasping, turning, and manipulating objects requiring fine motor skills and hand-eye coordination.
• Moving through narrow, confined, or elevated spaces.
• Moving up and down stairs and/or service ramps.
• Reaching overhead and below the knees, including bending, twisting, pulling, and stooping.

About The Ritz-Carlton

The Ritz-Carlton operates over 100 award-winning properties globally, where its Ladies and Gentlemen are dedicated to creating exceptional guest experiences. The company attracts top hospitality professionals who curate lasting memories, fostering an environment where creativity, thoughtfulness, and compassion are valued. The Ritz-Carlton sets the standard for luxury service worldwide, emphasizing excellence in guest care and comfort. Employees are expected to uphold the “Gold Standards”, which include the Employee Promise, Credo, and Service Values, guiding daily operations and contributing to the brand's reputation as a global leader in luxury hospitality. The Ritz-Carlton is part of the Marriott International portfolio of brands.

Experience Required

Candidates should possess 2-5 years of experience in a related field within the hospitality industry.

Work Type

This is a full-time position.