Restaurant Supervisor Saudi National

About The Ritz-Carlton

The Ritz-Carlton operates over 100 award-winning properties globally, known for delivering exceptional guest experiences. The company focuses on attracting top hospitality professionals and fostering an environment where creativity, thoughtfulness, and compassion are valued. As part of Marriott International, The Ritz-Carlton maintains a reputation as a global leader in luxury hospitality by upholding its "Gold Standards."

Role Overview

The Restaurant Supervisor - Saudi National is responsible for ensuring the consistent delivery of The Ritz-Carlton's "Gold Standards" in daily operations. This full-time role involves overseeing restaurant staff, maintaining service quality, and contributing to a positive guest experience. The supervisor will exemplify the company's core values, including the Employee Promise, Credo, and Service Values.

Key Responsibilities

• Ensure staff collaboration for optimal service and guest satisfaction.
• Inspect staff grooming and attire, addressing any deficiencies.
• Perform opening and closing duties, including setup, cleaning, and securing areas.
• Inspect storage areas for organization, FIFO adherence, and cleanliness.
• Conduct scheduled inventories and requisition necessary supplies.
• Monitor dining rooms for seating, service quality, safety, and guest well-being.
• Complete work orders for maintenance repairs.
• Assist management with hiring, training, scheduling, evaluation, counseling, discipline, and motivating employees.
• Serve as a role model and initial contact for the Guarantee of Fair Treatment/Open Door Policy.
• Adhere to all company, safety, and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to management.
• Complete required safety training and certifications.
• Maintain a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge guests according to company standards.
• Anticipate and address guests’ service needs, assisting individuals with disabilities.
• Communicate professionally and develop positive working relationships with colleagues.
• Support team goals and respond appropriately to employee concerns.
• Ensure adherence to quality expectations and standards.
• Identify, recommend, develop, and implement improvements for efficiency, productivity, quality, safety, and cost-savings.
• Perform other reasonable job duties as requested by Supervisors.

Physical Requirements

• Ability to read and visually verify information in various formats.
• Ability to visually inspect tools, equipment, or machines for defects.
• Ability to stand, sit, or walk for extended periods or an entire shift.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Ability to grasp, turn, and manipulate objects requiring fine motor skills and hand-eye coordination.
• Ability to move through narrow, confined, or elevated spaces.
• Ability to move up and down stairs and/or service ramps.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Qualifications and Experience

Candidates should possess 2-5 years of relevant experience in a hospitality setting. This role requires a Saudi National.

Equal Opportunity Employer

The Ritz-Carlton, as part of Marriott International, is an equal opportunity employer. The company values and celebrates the diverse backgrounds of its associates and is committed to non-discrimination on any protected basis, including disability and veteran status, in accordance with applicable law.