Strategic Account Manager Eastern Region

About Trend Micro and TrendAI™

Trend Micro is seeking a Strategic Account Manager for the Eastern Region. This full-time role is with TrendAI™, the global AI security leader and enterprise business unit of Trend Micro. TrendAI™ focuses on empowering organizations with comprehensive AI visibility and consolidated security solutions designed to enhance confidence, foster innovation, and mitigate risk.

Role Overview

The Strategic Account Manager will serve as the primary account lead for assigned clients, focusing on delivering value and addressing their IT and Cybersecurity objectives. This position involves close collaboration with clients to understand their needs and initiatives, acting as a trusted advisor for best practices and solutions. The role requires 5+ years of experience.

Key Responsibilities

• Act as the account lead for assigned accounts, aligning with the Client Value Proposition.
• Collaborate with clients to identify needs, planned initiatives, and business directions, providing advice on best practices and solutions for IT and Cybersecurity goals.
• Provide backup and support to client teams as required.
• Serve as the internal point of contact for the assigned client portfolio.
• Partner with cross-functional internal teams, including Technical and Regional Account Managers, and Marketing, to understand customer goals and key performance metrics.
• Proactively engage with and drive opportunities among respective enterprise customers.
• Develop and manage reliable forecasts, ensuring disciplined use of TrendAI's sales forecasting, account plans, and customer relationship tools.
• Maintain current knowledge of industry trends, as well as the competitive positioning of TrendAI and other industry leaders regarding software product offerings and support services.

Required Activities

• Participate in industry conferences, trade shows, and seminars as needed.
• Contribute to the planning and execution of programs designed to promote TrendAI’s activities.
• Document and regularly maintain all relevant information within Salesforce.

Experience

This role requires 5+ years of relevant experience.

Application Process

Candidates interested in this Strategic Account Manager position are encouraged to apply.