Technical Support Engineer Al Futtaim Automotive BYD

About the Role

Al Futtaim Group is seeking a Technical Support Engineer for a full-time position. This role serves as the dealership's highest technical authority for complex diagnostic cases, warranty escalations, and OEM technical coordination, ensuring all diagnostic and repair activities meet OEM standards.

Role Purpose and Impact

The Technical Support Engineer supports Workshop Supervisors and Technicians in resolving advanced and repeat faults that require deeper analysis. This position acts as the primary technical interface with the manufacturer, safeguarding the dealership’s brand reputation through accurate reporting, effective recall execution, and strong technical governance. Additionally, the role contributes to developing workshop capability by coaching technicians, driving technical excellence, and supporting continuous improvement initiatives across aftersales operations.

Key Duties

• Lead diagnosis and resolution of complex, repeat, or high-priority technical cases escalated from the workshop.
• Apply structured diagnostic methodologies using advanced tools, OEM systems, and technical documentation.
• Identify root causes of faults and define corrective actions that eliminate repeat failures and comebacks.
• Document detailed case reports including diagnosis steps, root cause analysis, corrective actions, and lessons learned.

Core Responsibilities

• Act as the primary technical contact between the dealership and OEM / Principal technical support teams.
• Manage recall campaigns, Special Service Campaigns (SSCs), and field actions from identification to completion.
• Prepare and submit Technical Reports, Product Quality Reports (PQRs), and warranty escalation cases in line with OEM requirements.
• Ensure timely communication and compliance with OEM technical updates, service bulletins, and field actions.

Experience Required

Candidates should possess between 5 to 10 years of relevant experience in a technical support engineering capacity.

Application Information

The salary for this position will be disclosed during the recruitment process.