Supervisor Housekeeping

About the Role

Marriott International is seeking a Supervisor Housekeeping to join their team in Riyadh. This full-time role involves overseeing housekeeping operations to ensure compliance with quality standards and assisting management in daily activities. The position requires a candidate with 0-1 years of experience.

Key Responsibilities

• Control rooms, public areas, and swimming pool after housekeeping attendant's passage to ensure quality standards are met.
• Report on rented rooms, check room status, determine unsuitable rooms, and prioritize room cleaning.
• Update the status of departing guest rooms and document/resolve issues on unsuitable rooms with reception.
• Assist housekeeping management in managing daily activities and liaise to coordinate efforts across housekeeping, engineering, reception, and laundry departments.
• Prepare, distribute, and communicate changes in assignment sheets/schedules.
• Report unresolved issues to the next team and perform required administrative tasks.
• Assist management in hiring, training, scheduling, evaluating, counseling, reminding of disciplinary rules, motivating, and coaching employees.

Operational Duties and Standards

• Follow and apply all chain safety policies and procedures; report maintenance issues, accident risks, accidents or injuries; follow training and obtain required safety certifications.
• Ensure uniform and appearance are clean and professional, and respect the confidentiality of proprietary information while protecting company property.
• Support all colleagues and treat them with dignity and respect, working as part of a team to achieve common goals.
• Comply with quality assurance expectations and standards.
• Listen and respond appropriately to customer and other employee concerns, using clear and courteous language in all communications.
• Perform all other tasks requested by managers and consistent with the position.

Physical Requirements

• Move at the required speed to respond to work situations (*, running, walking, jogging).
• Read and visually verify information in a variety of formats (*, small print), and visually inspect tools, equipment, and machines (*, to identify defects).
• Enter and find work-related information using computers and point-of-sale systems.
• Grasp, turn, and manipulate objects of different sizes and weights requiring excellent motor skills and hand-eye coordination.
• Reach objects overhead and below the knees, including bending, twisting, pulling, and stooping.
• Move in narrow, confined, or elevated spaces, and on sloping, uneven, or slippery surfaces or steps.
• Climb and descend stairs and service ramps.
• Continuous use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and excellent motor skills.
• Move, lift, carry, and place objects weighing up to 55 pounds (25 kg) without assistance, and over 55 pounds (25 kg) with assistance.
• Be able to push and pull a loaded housekeeping cart and other work equipment on sloping and uneven surfaces.
• Stand, kneel, sit, or walk for prolonged periods or at a high frequency for a full shift.

Qualifications and Experience

• Education Level: High school diploma or equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within the hospitality sector at Marriott International.