Senior Operations Analyst📣 إعلان

About the Role

TASC Outsourcing is seeking a Senior Operations Analyst on behalf of a leading organization in the payments and e-commerce industry. This full-time position is based in Riyadh and requires 5-10 years of experience. The role is integral to ensuring smooth payment operations, driving process improvements, and enhancing the customer and seller experience within a fast-paced environment.

Role Overview

The Senior Operations Analyst will be responsible for managing and optimizing payment operations across multiple markets. This involves working closely with internal teams, banking partners, and payment networks to maintain accuracy, efficiency, and to implement continuous improvements. The role requires an analytical, execution-driven, and customer-focused approach to address operational challenges and enhance payment experiences.

Key Responsibilities

• Manage escalations with timely and accurate responses, adhering to SLAs and KPIs.
• Conduct deep-dive analysis to identify root causes of issues and recommend solutions.
• Monitor transactions and investigate anomalies within payment workflows.
• Coordinate with banks, payment networks, and external partners to ensure operational continuity.
• Support reconciliation activities and ensure the accuracy of financial data.
• Build and maintain dashboards, reports, and operational KPIs to track performance.
• Identify trends and proactively recommend process improvements to enhance efficiency.
• Collaborate effectively with cross-functional teams in a dynamic work environment.
• Maintain documentation and contribute to ongoing continuous improvement initiatives.

Qualifications and Requirements

• Bachelor’s degree in Business, Finance, Commerce, or a related field.
• 3+ years of experience in payments, financial services, or operations.
• Strong proficiency in Excel and data analysis tools.
• Experience in transaction monitoring, reconciliation, or payment processing.
• Fluent in English (written and spoken).

Required Skills and Competencies

• Strong analytical and problem-solving abilities.
• Excellent communication skills, both written and verbal.
• High attention to detail and commitment to accuracy.
• Ability to work independently in a fast-paced, ambiguous environment.
• A customer-first mindset with a proactive approach to tasks.

Work Environment and Opportunity

This role offers the opportunity to be part of a rapidly growing payments ecosystem and to work on innovative and scalable solutions across global markets. The position provides exposure to cross-functional and international stakeholders within a dynamic industry.