Senior Specialist Design & Delivery📣 إعلان

About the Role

Qiddiya is seeking a Senior Specialist - Design & Delivery to oversee the implementation, support, and management of Material Control systems within the Food & Beverage sector and Event Management systems across Qiddiya and SEVEN. This full-time position is based in Riyadh and requires 2-5 years of relevant experience.

Role Overview

This role is crucial for ensuring the efficient and effective operation of key systems within the entertainment, hospitality, and leisure industries. The Senior Specialist will work closely with various teams to support system functionality, process improvements, and project delivery, requiring a strong understanding of F&B operations, inventory management, and event management principles.

Key Responsibilities

• Support the Senior Manager in managing F&B Material Control and Event Management systems.
• Collaborate with cross-functional teams to identify and implement process improvements.
• Assist in the resolution of ServiceNow tickets related to Material Control and Event Management applications.
• Develop and maintain system documentation, process guides, and support procedures.
• Provide training and support to business users on system functionality and processes.
• Stay updated on industry trends and best practices for Material Control and Event Management systems.
• Coordinate with Application Operations teams for project handovers and ongoing support.
• Provide Level 2 support for Material Control and Event Management applications, coordinating Level 3 resolution with vendors.
• Monitor system performance, identify improvement areas, and proactively address operational risks.
• Coordinate project schedules, resources, and stakeholder engagement for successful delivery.
• Support Material Control applications including inventory management, procurement, warehouse management, recipe and cost control, food waste management, and stock management.
• Support Event Management platforms covering event planning, registration, ticketing, venue management, guest management, accreditation, and workforce scheduling.
• Coordinate application integrations with ERP, Finance, CRM, POS, and other business systems.
• Participate in system enhancements, upgrades, testing activities, and user acceptance testing (UAT).
• Ensure system configurations, workflows, and integrations align with business requirements.
• Support data accuracy, reporting, and system governance initiatives.

Qualifications and Experience

• Bachelor's degree in IT or a related field.
• A minimum of 3-4 years of experience in material control or event management systems, preferably within the entertainment industry.
• Strong service support skills with a proven track record of assisting in project delivery.

Work Environment

This is a full-time position located in Riyadh. The role involves working within a dynamic environment that requires collaboration across multiple departments and with external vendors.