مدير تشغيل📣 إعلان

Join Stellar Hunters as a Service Operations Manager!
We are seeking an experienced and results-oriented Service Operations Manager to oversee and optimize our service delivery and operations teams. The successful candidate will lead day-to-day service operations, ensure consistent delivery of high-quality support, manage processes for incident and problem resolution, and drive continuous improvement in service performance.

Key Responsibilities - Service Operations & Delivery

• Lead and manage service operations including service desk, incident management, problem management, request fulfillment, and service level monitoring to ensure reliable, timely support and a positive customer experience.
• Define, implement, and enforce IT service management processes (ITIL-aligned) to maintain predictable and auditable services.
• Own daily operational metrics and reporting to drive continuous improvement and reduce mean time to resolution.
• Coordinate cross-functional incident response and post-incident reviews; lead RCA activities and implement corrective actions.
• Manage workforce planning for service teams including scheduling and performance management.
• Develop and maintain operational playbooks and standard operating procedures for effective onboarding.
• Drive automation and tooling improvements to reduce manual effort and increase operational efficiency.
• Champion a service-oriented culture focused on customer outcomes and continuous learning; mentor and develop team members.

Required Qualifications - Skills & Experience

• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• 5+ years of experience in IT service operations with at least 2 years in a management role.
• Demonstrated track record with IT service management practices (ITIL-aligned).
• Excellent communication and stakeholder management skills.
• Experience managing vendor relationships and third-party service providers.

Work Environment & Compensation
This is a full-time position with a competitive salary and a comprehensive benefits package including health insurance and paid time off. We prioritize diversity, equity, and inclusion and strive to provide a supportive environment that values work-life balance and employee well-being.

Join Tristar Group as an Operations Manager– KSA

In this vital role, you will lead and scale Tristar’s Road Transport business, particularly in industrial gases transportation operations in KSA. Your primary focus will be on ensuring the highest safety standards, compliance, service reliability, and cost management while building strong customer confidence.

Key Responsibilities:

• Oversee comprehensive gas transportation operations, including planning, dispatch, and delivery execution.
• Drive HSE leadership to ensure compliance and incident prevention.
• Manage a diverse team of supervisors, journey coordinators, drivers, and subcontractors.
• Ensure adherence to KSA regulations and customer standards.
• Improve productivity metrics such as turnaround time and cost per trip.
• Interface directly with customer operations teams and manage escalations.
• Establish operational governance through dashboards and documentation.
• Support scalability for additional gas volumes and new customer onboarding.

Desired Candidate Profile:

• 15–20 years of experience in industrial gas transportation/logistics.
• Demonstrated capability in managing large operational teams in high-compliance settings.
• Strong HSE mindset and compliance execution.
• Experience with major industrial customers and multi-site operations in KSA.
• Proficient in planning, truck utilization, and stakeholder management.

We invite interested candidates to apply and be part of a dynamic team in a leading energy logistics solutions provider.