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Join IHG Hotels & Resorts as a Reservations Agent!

As a Reservations Agent, you will embody our commitment to providing exceptional hospitality. You will play a crucial role in delivering enriching experiences for our guests, ensuring a seamless reservation process.

Duties and Responsibilities:

• Run daily reports for the Reservations department and operational departments.
• Process new reservations, update existing reservations, and handle advance deposits.
• Respond to reservations inquiries via email within 24 hours.
• Manage special requests and room allocations efficiently.
• Track room availability and monitor the internet reservation system.
• Ensure accurate entry of all guest information and rates.
• Assist in managing guest history and profile systems.
• Handle group reservations and communication with group contacts.
• Actively participate in team meetings and training sessions.
• Uphold the standards of safety, security, and emergency procedures.

Qualifications:
You should possess exceptional communication skills, attention to detail, and a proactive approach to customer service. A strong ability to work in a team and manage multiple tasks efficiently will enhance your success in this role.

At IHG, we are dedicated to fostering a diverse and inclusive work environment where everyone can thrive. If you believe you would be a great fit for this role, we invite you to apply today!