وظائف مسؤول حجوزات في المدينة المنورة

Join Accor as a Reservation Agent
At Accor, we believe in creating a workplace where everyone is welcomed and valued. We offer boundless opportunities for growth and learning as you embark on your journey with us.

Key Responsibilities:

• Handle enquiries for bookings via phone during your shift, ensuring prompt and courteous communication.
• Respond to all calls within 3 rings, utilizing the specified hotel greeting.
• Maximize sales opportunities by promoting hotel facilities and utilizing sound product knowledge.
• Assist the Front Office team, particularly during busy check-in and check-out periods.
• Address guest complaints and enquiries professionally and efficiently, keeping the Revenue & Reservation Manager informed of any feedback.

Qualifications:

• Experience in reservations or customer service in a hotel setting.
• Strong computer skills, particularly in Microsoft Office; familiarity with OPERA Cloud is preferred.
• Fluent in English, with proficiency in additional languages being an advantage.
• Demonstrated ability to provide prompt and efficient service, with a focus on upselling.

Your Team and Work Environment:
Sofitel Shahd Al-Madinah stands in a prime location, near Al-Masjid an-Nabawi, featuring luxurious accommodations and premier facilities, making it a hub of modern hospitality.