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Join Miraval The Red Sea as a Reservation Agent!

As the voice of Miraval The Red Sea, the Reservation Agent plays a pivotal role in shaping each guest’s journey from the very first call or message. With a calm presence, product knowledge, and a sincere passion for wellbeing hospitality, the agent guides prospective guests through discovery, booking, and pre-arrival planning.

Key Responsibilities:

• Guest Engagement & Booking: Respond to reservation inquiries promptly and professionally via phone, email, or digital platforms. Share Miraval’s wellness philosophy to align with guests' personal goals.
• Pre-Arrival Personalization: Collaborate with Experience Planners to ensure seamless experiences by capturing guest preferences.
• System Management: Maintain updated records in the Property Management System and monitor room availability.
• Service Excellence: Represent the brand voice with warmth and professionalism while handling guest concerns.
• Sales Awareness: Understand rate structures and suggest wellness enhancements to guests.
• Team Collaboration: Work closely with Front Office and Sales teams to support consistent messaging.

Qualifications:

• Saudi National, with a minimum of 1 year experience in hospitality, reservations, or customer service.
• Strong verbal and written communication skills in Arabic and English.
• Proficiency in reservation systems and Microsoft Office.
• Passion for hospitality and guest services.