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About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences.

About The Job
An exciting opportunity has arisen for a Butler – Guest Experience to join Jumeirah The Red Sea. The main duties and responsibilities of this role include:

• Greet and Escort guests to their room, handle guests’ luggage and other baggage, ensure cleanliness of rooms and suites, handle guest enquiries and special request deliveries.
• Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information.
• Take and process orders accurately and maintain good knowledge of menu items, food & beverage services to answer guests inquiries thoroughly.
• Carries out guest registration, cashiering and other administrative tasks as per service standards, maintaining seamless interaction with guests.
• Recognize customer dissatisfaction promptly and take action to resolve the situation as per complaint procedures.
• Maintain operation and cleanliness of the Butler Pantry & the Reception Desk, ensuring correct stocking per floor.

About You
The ideal candidate will have:

• A Relevant Technical/Vocational Diploma.
• 2-3 years of experience within the international luxury hospitality industry.
• Demonstrated software competencies – Microsoft Office programs (Intermediate).
• Leadership and attention to detail skills.
• Experience working in a multi-cultural environment.

About The Benefits
At Jumeirah, we foster a workplace where colleagues feel valued and supported. Our benefits include:

• Supportive work environment.
• Access to Learning & Development programmes.
• Opportunities for internal mobility within our global network.
• Colleague discounts on food, beverage, and hotel stays worldwide.
• Health care and insurance benefits.
• Locally competitive salary and incentive structure.

Join Raffles Makkah Palace as a Head Butler!
At Raffles Makkah Palace, we cherish the exceptional standards inherent in the Raffles identity, enhanced by the values of Arab hospitality. We are not just a hotel; we offer an experience within breathtaking views of the Masjid Al Haram and the Holy Ka’aba. Our aim is to deliver unparalleled service and create memorable stays for our guests.

Role Overview:
The Head Butler will oversee the daily operations of the Butler Services, ensuring the smooth operation that guarantees guest satisfaction while adhering to our established customer service standards.

Key Responsibilities:

• Supervise daily Butler Services operations.
• Manage shifts effectively to provide top-notch services.
• Coach and develop butlers to enhance their performance.
• Ensure familiarity with equipment in the suites for efficient service.
• Attend to various service needs, including food and beverage deliveries.
• Display exceptional customer service at all times.
• Collaborate with the Duty Manager for efficient shift management.
• Prepare and compile reports accurately and timely.
• Liaise with other departments regarding operational needs.
• Manage guest inquiries courteously and address complaints effectively.
• Maintain a comprehensive guest history database for personalized service.

Qualifications:
We are looking for candidates with previous leadership experience and proficiency in Microsoft Windows applications. A university or college degree in a related field is preferred. Excellent communication and organizational skills, alongside strong interpersonal abilities, are essential. The Head Butler should be responsible, reliable, and able to work collaboratively as part of a team while focusing on guest needs at all times.

Why Join Us?
At Raffles, we believe in inclusion and diversity, welcoming individuals as they are. We facilitate growth and learning, ensuring that every workday brings purpose and excitement. Express your uniqueness with us and explore the limitless opportunities that Raffles offers in the hospitality world.