Dir Sales & Marketing📣 إعلان

About the Role

Sheraton Hotels & Resorts is seeking a Director of Sales & Marketing to lead the sales department for properties with significant booking volumes and local catering revenue in Medina, Al-Madinah Al-Munawarah. This full-time position involves managing proactive and reactive sales efforts, achieving booking goals, and driving property revenues.

Key Responsibilities

• Lead the property's sales department, managing daily operations and achieving sales objectives.
• Develop and implement strategic account plans for market demand generators.
• Oversee proactive and reactive sales initiatives to meet or exceed customer expectations.
• Collaborate with Regional Marketing Communications on marketing activities and promotions.
• Analyze market trends, competitor strategies, and sales performance reports to inform sales strategy.
• Develop and execute property-specific marketing campaigns, promotions, and collateral within the marketing budget.
• Build and maintain strong working relationships with sales channels, regional marketing, and internal departments.
• Serve as the primary sales contact for the General Manager, property leadership, and external sales teams.
• Act as the customer advocate, ensuring needs are met and fostering long-term relationships.
• Manage the sales process, including proposal generation, contract writing, and customer correspondence.
• Ensure seamless turnover from sales to operations and consistently deliver high service levels.
• Monitor and ensure effective resolution of guest issues arising from the sales process.
• Implement the brand's service strategy and applicable brand initiatives throughout the sales process.
• Perform other duties as assigned to meet business needs.

Relationship Building and Marketing

• Develop partnerships with local organizations to enhance brand awareness.
• Manage internal stakeholder relationships and contribute to public relations efforts.
• Participate in local, regional, and national trade shows and client events.
• Provide exemplary customer service to drive satisfaction and loyalty.
• Understand customer needs and business concerns to offer effective solutions and build loyalty.
• Identify public relations opportunities to support the overall marketing communication strategy.
• Coordinate crisis communications in support of the General Manager.

Leadership and Team Development

• Set sales goals and strategies, ensuring alignment with the brand's business strategy.
• Coach leaders of revenue-generating departments on effective strategies and goal setting.
• Ensure the sales team effectively leverages available demand engines.
• Partner with Human Resources to attract, develop, and retain talent.
• Create effective structures, processes, and performance management systems.
• Set goals, manage performance, and hold direct reports accountable for results.
• Anticipate talent needs and manage talent acquisition strategies.
• Identify, train, and mentor sales associates, utilizing available training tools.
• Transfer functional knowledge and develop sales skills of other managers.

Compliance and Standards

The role requires adherence to local, state, and federal regulations, including any union requirements, in collaboration with Human Resources, Engineering, and Loss Prevention. Execution and support of Marriott's Customer Service Standards and the hotel's Brand Standards are essential, as is participation in daily service basics.

Commitment to Diversity and Inclusion

Marriott International is an equal opportunity employer committed to fostering an environment where diverse backgrounds are valued. The company actively promotes non-discrimination based on disability, veteran status, or any other protected characteristic.