Mgr Loss Prevention📣 إعلان

About the Role

Sheraton Hotels & Resorts is seeking a Manager of Loss Prevention for a full-time position in Medina, located in the Central Area District. This role is responsible for overseeing the daily functions of the department to ensure the protection of property assets, employees, and guests, while maintaining guest and employee satisfaction and achieving operating budgets.

Key Responsibilities

• Manage daily department operations to safeguard property, staff, and guests.
• Maintain all legally required logs, certifications, and documents.
• Train staff on emergency procedures and implement accident and fire prevention protocols.
• Conduct property-wide hazard and risk assessments, including OSHA/SAFETY audits and incident tracking.
• Develop detailed property "shut down" procedures to ensure security.
• Ensure compliance with all applicable laws and safety regulations.
• Oversee key control guidelines and develop monthly checklists for CCTV, alarmed doors, and duress alarms.
• Conduct regular patrols encompassing all property areas, including inspection of recording systems.
• Follow the Duty of Care process for guest and employee protection.
• Investigate and follow up on unusual activities impacting guest and employee well-being.
• Handle complaints, disputes, grievances, and conflicts.
• Implement action plans to monitor and control risk.
• Oversee all loss prevention operations, including patrols, emergency response, investigations, shipping/receiving, and electronic key systems.
• Guide the Accident Prevention Committee and oversee the first aid program.
• Manage the claims process and protect company assets by monitoring General Liability and Worker's Compensation cases.
• Communicate safety procedures and ensure employee understanding.
• Foster teamwork and collaboration with other departments.
• Provide personal assistance and support to colleagues and guests.
• Serve as a role model for appropriate professional behavior.
• Utilize interpersonal skills to lead and influence others, advocating sound decision-making with honesty and integrity.
• Meet daily quality standards and customer expectations.
• Identify educational needs and develop training programs.
• Inspect and critique department performance to maintain professionalism and service levels.
• Provide exceptional service to ensure customer satisfaction and retention.
• Analyze information and solve problems effectively.
• Develop liaisons with local law enforcement and emergency services.
• Inform and update executives and peers on relevant matters.
• Communicate information effectively through various channels.

Qualifications and Experience

Candidates should possess 5-10 years of relevant experience. Specific educational requirements include either a high school diploma or GED with 4 years of experience in security/loss prevention or a related professional area, OR a 2-year degree from an accredited university in Criminal Justice or a related major with 2 years of experience in security/loss prevention or a related professional area.

Work Environment and Details

This is a full-time position based in Medina, within the Central Area District. The role requires a commitment to protecting hotel assets and ensuring the safety and satisfaction of guests and employees.