Mgr Loss Prevention📣 إعلان

About the Role

Sheraton Hotels & Resorts is seeking a Manager for Loss Prevention to oversee operations in Medina, Al-Madinah Al-Munawarah. This full-time position requires 5-10 years of experience and focuses on safeguarding property assets, employees, and guests while ensuring guest and employee satisfaction and meeting operating budgets.

Key Responsibilities

• Manage daily department functions to protect property assets, employees, and guests.
• Maintain required logs, certifications, and documents according to law and Standard Operating Procedures.
• Train staff in emergency procedures and implement accident and fire prevention measures.
• Assist in administering fire prevention programs and emergency preparedness.
• Conduct hazard and risk assessments, including OSHA/SAFETY audits, incident tracking, and hazard abatement.
• Develop detailed property "shut down" procedures to ensure all areas are secured.
• Comply with applicable laws and safety regulations, and follow proper key control guidelines.
• Develop monthly checklists for CCTV, alarmed doors, and duress alarms to ensure functionality.
• Incorporate inspection tours of recording systems into property patrols covering interior and exterior areas.
• Follow the Duty of Care process for guest and employee protection.
• Follow up on unusual activities that could impair guest and employee well-being.
• Handle complaints, settle disputes, resolve grievances, and negotiate with others.
• Implement action plans to monitor and control risk.
• Oversee all loss prevention operations, including patrols, emergency response, investigations, shipping and receiving processes, electronic key systems, and manager on duty responsibilities.
• Oversee and guide the Accident Prevention Committee.
• Oversee the first aid program for guests and employees.
• Oversee the claims process and protect company assets by monitoring General Liability and Worker's Compensation cases.
• Communicate the importance of safety procedures, ensuring employee understanding and monitoring related processes.
• Emphasize teamwork, interdepartmental collaboration, and assertive hospitality as crime deterrents.
• Encourage mutual trust, respect, and cooperation among team members.
• Provide personal assistance, medical attention, emotional support, or other personal care to others.
• Serve as a role model demonstrating appropriate behaviors.
• Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision-making; demonstrate honesty/integrity; lead by example.
• Meet quality standards and customer expectations daily.
• Identify educational needs, develop training programs, and instruct others.
• Inspect and critique the performance of the loss prevention department to maintain professionalism and customer service.
• Provide services that exceed expectations for customer satisfaction and retention.

Additional Duties

• Analyze information and evaluate results to solve problems.
• Develop liaison with local law enforcement and emergency services.
• Inform and/or update executives and peers on relevant information in a timely manner.
• Provide information to supervisors and coworkers via telephone, written form, email, or in person.

Qualifications and Experience

The ideal candidate will possess 5-10 years of relevant experience in loss prevention or a related field. A strong understanding of safety regulations, emergency procedures, and risk assessment is essential.

Work Environment

This is a full-time position based in Medina, Al-Madinah Al-Munawarah, Saudi Arabia, within the hospitality industry at Sheraton Hotels & Resorts.