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About the Delivery Representative Role

We are seeking a dedicated Delivery Representative to join our team in Ad Duwadimi, Riyadh. This full-time position is ideal for individuals with 0-1 years of experience looking to contribute to efficient order fulfillment and customer satisfaction. The role involves the timely and safe delivery of orders, alongside achieving performance targets.

Core Responsibilities

The Delivery Representative will be responsible for the end-to-end delivery process. Key duties include:

• Receiving and delivering customer orders accurately and on schedule.
• Adhering to designated delivery routes and operational guidelines.
• Ensuring the integrity and safety of orders throughout the delivery process.
• Completing all necessary documentation via the designated application or systems.
• Collecting cash payments for cash-on-delivery orders and settling funds according to company procedures.

Performance and Operational Targets

Success in this role is measured by the ability to meet and exceed operational expectations. This includes:

• Maintaining availability and readiness to receive orders during scheduled working hours.
• Achieving daily and monthly performance targets as set by the company.
• Consistently meeting required performance rates and maintaining a high quality of customer service.

Customer Interaction and Professionalism

As a representative of the company, maintaining a professional demeanor is essential. This involves:

• Interacting with customers respectfully and professionally at all times.
• Representing the company positively through conduct and service.
• Contributing to overall customer satisfaction and service excellence.

Vehicle and Safety Requirements

Candidates must meet specific requirements regarding their personal vehicle and adherence to safety protocols:

• Provide a roadworthy vehicle, either owned or officially registered to the employee.
• Ensure the vehicle's registration, insurance, driver's license, and all regulatory documents are valid.
• Maintain the vehicle's readiness for work throughout operational hours, preventing avoidable breakdowns.
• Keep the vehicle clean and presentable to uphold professional service standards.
• Strictly adhere to all traffic laws and regulatory instructions.
• Utilize required safety equipment during work activities.
• Report any accidents or emergencies promptly according to established procedures.

Compensation and Performance Incentives

The compensation structure includes a base salary with performance-based incentives. Achieving 700 orders can result in incentives reaching up to 6650. This structure is designed to reward strong performance and consistent order fulfillment.