Customer Account Specialist

About the Role

Talents Sea is seeking a Customer Account Specialist to join our team in Al Khobar, Eastern Region. This full-time role focuses on managing B2B client accounts, fostering strong customer relationships, and ensuring high-quality service delivery. The specialist will work to understand client requirements and coordinate effectively with internal teams to achieve customer satisfaction and business targets.

Key Responsibilities

• Manage and maintain relationships with assigned B2B corporate clients.
• Understand clients’ manpower and workforce requirements.
• Coordinate with Recruitment and Operations teams to ensure client requirements are fulfilled.
• Follow up on client requests, inquiries, contracts, and service-related matters.
• Conduct regular client meetings and follow-ups.
• Address client concerns and ensure timely resolution of issues.
• Monitor account performance and identify opportunities to improve client satisfaction.
• Support account growth by identifying additional business opportunities with existing clients.
• Maintain accurate records of client interactions, requirements, and account activities.
• Achieve assigned customer account and business targets.

Qualifications and Experience

• Diploma or Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
• 1+ year of experience in Customer Accounts, Account Management, B2B Sales, Business Development, or a related field.

Required Skills

• Strong communication, negotiation, and relationship management skills.
• Ability to build and maintain professional relationships with B2B clients.

Work Environment

This is a full-time position based in Al Khobar, focusing on B2B client engagement within a dynamic team environment.

Application Process

Interested candidates are encouraged to apply to join Talents Sea and contribute to our client success initiatives.