Executive Lounge Host📣 Job Ad

About the Executive Lounge Host Role

Hilton Riyadh Hotel & Residences is seeking a full-time Executive Lounge Host to join its team in Al Khobar. This role is integral to delivering memorable guest experiences by managing pre-arrival details, coordinating group arrivals, and providing comprehensive support throughout guests' stays.

Key Responsibilities

• Manage pre-arrival details, including confirming reservations, assigning accommodations, and fulfilling special requests prior to guest arrival.
• Coordinate and oversee tour and pre-assigned group arrivals to ensure a seamless experience.
• Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards.
• Maintain current knowledge of all hotel services, VIP requests, and special events.
• Provide comprehensive phone support, including answering and routing incoming calls, maintaining call logs, and following up to ensure guest satisfaction.

Qualities for Success

Successful candidates for this role demonstrate the following core qualities, which are essential to Hilton's service philosophy:

• A dedication to Hospitality, aiming to provide warmth and excellent service.
• Acting with Integrity and consistently making appropriate decisions.
• Exhibiting Leadership by inspiring others.
• Believing that Teamwork leads to optimal results.
• A strong sense of Ownership and accountability for tasks and outcomes.
• A focus on the Now, approaching each moment with urgency and discipline to create a positive impact.

About Hilton Riyadh Hotel & Residences

Hilton is a global leader in hospitality, recognized for its commitment to both guests and team members. The company's culture has earned repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. Hilton supports career development and aims to provide exceptional experiences for both guests and its team members, aligning with its founding vision to fill the earth with the light and warmth of hospitality.

Work Environment

This is a full-time position based at Hilton Riyadh Hotel & Residences in Al Khobar. The role operates within a hotel environment, working as part of a team dedicated to maintaining high standards of guest service.

Application Information

Interested candidates are encouraged to apply. Further details regarding the application process will be provided.