Executive Lounge Manager / Supervisor📣 Job Ad

About the Role

Hilton Riyadh Hotel & Residences is seeking an Executive Lounge Manager / Supervisor to oversee the daily operations of its Executive Lounge. This full-time position is based in Riyadh and focuses on delivering exceptional guest experiences.

Role Overview

The Executive Lounge Manager / Supervisor is responsible for ensuring that all aspects of the Executive Lounge service meet high standards, contributing to memorable stays for every guest. This role involves direct oversight of service delivery and adherence to quality protocols for executive and VIP guests.

Key Responsibilities

• Lead the daily execution of Executive Lounge service standards to ensure a seamless and elevated guest experience.
• Uphold brand and quality standards consistently to exceed the expectations of executive and VIP guests.
• Respond to guest enquiries and complaints promptly and professionally.
• Ensure guest supplies are consistently stocked and that all lounge areas meet established cleanliness and service standards.
• Ensure team members possess comprehensive knowledge of hotel services, VIP preferences, and local attractions, and consistently provide warm, professional hospitality.
• Maintain compliance with all health, safety, and sanitation regulations, ensuring the highest standards for guest and team member wellbeing.

Qualities for Success

At Hilton, success is guided by core values that define the qualities sought in every team member:

• A passion for delivering hospitality.
• Acting with integrity and consistently doing what is right.
• Inspiring others through effective leadership.
• A belief that teamwork leads to optimal outcomes.
• Demonstrating a strong sense of ownership and accountability.
• A focus on the present, applying urgency and discipline to every moment to create a lasting impact.

Employment Details

This is a full-time employment opportunity located at the Hilton Riyadh Hotel & Residences in Riyadh.

Application Information

Candidates who meet the outlined requirements and possess the described qualities are encouraged to apply.