Field Svc Quality Coordinator

About Halliburton

Halliburton is one of the world’s largest providers of products and services to the global energy industry. The company is committed to attracting and retaining talent by investing in employees and empowering their professional development. Halliburton is an Equal Opportunity Employer, making employment decisions without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Role Overview

Halliburton is seeking a Field Svc Quality Coordinator to join its team in Al Qatif and Al Khobar. This full-time role focuses on driving service quality excellence and ensuring customer satisfaction within the assigned area. The coordinator will provide guidance on Service Quality (SQ) matters and contribute to continuous improvement initiatives.

Key Responsibilities

• Drive service quality excellence and customer satisfaction, providing guidance on SQ matters to employees.
• Update and maintain district and global SQ databases to ensure accurate metrics for reporting.
• Provide SQ leadership by reviewing and reporting operational performance data, statistics, trends, and opportunities for execution improvement.
• Monitor and review field performance assessments, customer surveys, voice of the customer, and Key Performance Indicators with leadership of the assigned area.
• Champion the use of the quality management system in the designated area.
• Investigate accidents, injuries, and incidents within the assigned area in coordination with the appropriate department, manager, and counterpart.
• Coordinate and assist with events and related investigation processes.
• Perform follow-up activities on unplanned events and/or jobs and implement proactive solutions to prevent reoccurrence.
• Arrange, participate in, and monitor local SQ audits and occasional vendor audits.
• Visit field, labs, shops, and other locations to review performance issues, identify knowledge gaps, and propose SQ improvement solutions.

Qualifications and Experience

• A high school diploma is required.
• A minimum of 5 years of operational or technical experience within a Halliburton Product Service Line (PSL) is required.
• Previous experience as a Service Coordinator or in a similar role is highly recommended.

Work Environment

This is a full-time position based in Al Qatif and Al Khobar. The role involves working within a global energy industry context, addressing challenges and contributing to service quality.