Field Svc Quality Coordinator

About Halliburton

Halliburton is one of the world's largest providers of products and services to the global energy industry. The company focuses on investing in its employees and empowering them to develop their careers, attracting and retaining talent through a commitment to innovation and growth.

Role Overview

Halliburton is seeking a Field Service Quality Coordinator to join its team in Al Khobar, Eastern, Saudi Arabia. This full-time position involves driving service quality excellence and ensuring customer satisfaction within the assigned area. The role requires providing guidance on Service Quality (SQ) matters and maintaining accurate SQ databases for reporting.

Key Responsibilities

• Drive service quality excellence and customer satisfaction, providing guidance on SQ matters to employees.
• Update and maintain district and global SQ databases to ensure accurate metrics for reporting.
• Provide SQ leadership by reviewing and reporting operational performance data, statistics, trends, and opportunities for execution improvement.
• Monitor and review field performance assessments, customer surveys, voice of the customer, and Key Performance Indicators with leadership of the assigned area.
• Champion the use of the quality management system in the designated area.
• Investigate accidents, injuries, and incidents within the assigned area in coordination with the appropriate department, manager, and counterpart.
• Coordinate and assist with events and related investigation processes.
• Perform follow-up activities on unplanned events and/or jobs, and implement proactive solutions to prevent reoccurrence.
• Arrange, participate in, and monitor local SQ audits and occasional vendor audits.
• Visit field, labs, shops, and other locations to review performance issues, identify knowledge gaps, and propose SQ improvement solutions.

Qualifications and Experience

Candidates for this position should possess 5 to 10 years of relevant experience. The role requires a professional who can operate under broad direction and effectively manage service quality initiatives.

Work Environment and Compensation

This is a full-time position based in Al Khobar, Eastern, Saudi Arabia. Compensation for this role is competitive and will be commensurate with the candidate's experience.