Key Account Manager

About Foodics

Foodics is seeking a Key Account Manager to join its team in Al Khobar, Eastern Province. This is a full-time position focused on managing and developing relationships with key enterprise clients. The role is central to driving revenue growth and ensuring client satisfaction within the company's market presence.

Role Overview

The Key Account Manager will be responsible for nurturing relationships with Foodics' enterprise clients. This position requires a strategic approach, strong interpersonal skills, and a commitment to delivering client service. The role involves understanding client needs, identifying growth opportunities, and serving as the primary point of contact.

Key Responsibilities

• Build and maintain strong, lasting relationships with enterprise clients, understanding their business needs and objectives.
• Identify opportunities for upselling and cross-selling products or services to existing Foodics clients.
• Understand assigned clients' needs, business objectives, and processes to ensure successful adoption and deployment of Foodics solutions.
• Drive revenue growth through effective account management, negotiation, and contract renewals.
• Serve as the primary point of contact for key clients, advocating for their needs internally and ensuring satisfaction.
• Stay informed on industry trends, market dynamics, and competitor activities to identify opportunities and mitigate risks.
• Boost client retention through enhanced engagement, meeting needs, and delivering service.
• Gather client feedback and insights to inform product development, service enhancements, and process improvements.
• Monitor key account metrics, analyze performance data, and prepare reports to track progress and identify areas for improvement.
• Collaborate with cross-functional teams including Sales, Onboarding, Marketing, and Product Development to align strategies and deliver value to clients.
• Provide guidance and support to clients on product usage, troubleshooting, and best practices to maximize ROI.
• Act as an internal advocate for customers, helping leadership understand product concerns, shortcomings, and missing features.

Qualifications and Experience

• 5-10 years of experience in a relevant field.
• Previous experience in Restaurant Operations is required.

Work Type

This is a full-time position based in Al Khobar, Eastern Province.

Application Process

Salary details for this position will be discussed during the interview process.