Manager Service

About the Role

GCC Olayan is seeking a Manager Service to join their team in Al Khobar, Eastern region. This full-time role is responsible for the strategic management and development of the Service Department within the region, ensuring operational excellence and adherence to company standards.

Role Purpose and Scope

The Service Manager will oversee the strategic direction of the Service area, including the development and implementation of targets, policies, procedures, and common standards. The role also involves promoting and maintaining the company's image and brand reputation within the service domain.

Key Responsibilities

• Develop and manage overall service-related financial and operational targets.
• Implement appropriate measures and controls to achieve established targets.
• Compile, analyze, and present relevant financial and statistical reports to senior management, identifying actions to support business performance.
• Ensure accurate measurement, monitoring, and analysis of departmental KPIs, including Active Work In Progress, Technicians’ Productivity and Efficiency, Invoice Efficiency, and Parts Availability for Service Operations.
• Maintain comprehensive KPI reports and communicate findings regularly to management.
• Implement new service-related products and solutions introduced by the Distributor to enhance operational efficiency.
• Promote Service Department offerings to existing and potential customers, as well as internally across Business Units.
• Develop and execute improvement strategies to increase market penetration and service profitability.
• Continuously monitor and analyze market trends, competitive activity, and customer behaviors.
• Provide actionable recommendations to senior management based on market insights.
• Foster a culture of continuous learning to build organizational know-how and support ongoing service innovation.

Qualifications and Experience

• A minimum of 5-10 years of relevant experience is required for this role.

Work Environment

This is a full-time position based in Al Khobar, within the Eastern region.

Application Information

Salary details for this position will be disclosed during the interview process.