Service Manager Central Area

About Atlas Copco and the Role

Atlas Copco is seeking a Service Manager for the Central Area to join their team in Riyadh, Saudi Arabia. This full-time role focuses on leading a field service team to enhance operational excellence, improve customer satisfaction, and strengthen organizational capabilities. The Service Manager is expected to embody the company's cultural behaviors through actions, decisions, collaboration, and results.

Role Overview

The Service Manager will lead and develop the Field Service Engineer team, fostering a safe, engaged, and high-performing work environment. This position involves overseeing service operations, supporting efficient planning and execution, and ensuring that customer commitments are delivered with quality and reliability. Collaboration with various stakeholders, including Service Planning, Technical Support, Sales, Human Resources, and SHEQ, is essential to drive operational performance and profitable business growth.

Key Responsibilities

• Lead, coach, and develop Field Service Engineers, including recruitment, onboarding, performance management, and career development.
• Conduct regular one-to-one meetings, performance reviews, and actively participate in CTS management activities.
• Identify training and development needs, supporting employee growth through structured learning and coaching.
• Manage attendance, performance evaluations, and people-related processes with fairness and professionalism.
• Collaborate with Service Planning to improve resource utilization, workload distribution, planning efficiency, and job execution.
• Monitor operational KPIs such as work in progress, utilization, time on site, and service performance indicators.
• Follow up on customer feedback, service agreements, and key contracts to ensure high customer satisfaction.
• Manage urgent customer concerns and non-technical escalations, coordinating timely resolutions.
• Support contract execution, profitability, equipment service compliance, and contract renewals.
• Track planned versus completed work and control quality-related costs to improve operational efficiency.
• Review warranty cases, risk observations, and near misses, ensuring corrective actions are implemented.
• Maintain compliance with safety requirements and oversee service vehicles, tools, and personal protective equipment.
• Organize regular toolbox and team meetings to strengthen communication, safety awareness, and collaboration.
• Use operational insights and employee feedback to identify opportunities for continuous improvement.

Core Focus Areas

The position is primarily responsible for:

• People leadership, coaching, and team development.
• Operational performance and KPI management.
• Customer satisfaction and escalation management.
• Safety compliance and service readiness.
• Contract execution, quality, and profitability.
• Cross-functional collaboration and continuous improvement activities.

Benefits

Atlas Copco offers a work environment characterized by a culture of trust and accountability. Employees benefit from opportunities for lifelong learning and career growth, supported by innovation. The company provides comprehensive compensation and benefits, along with a focus on health and well-being.