Oracle FLEXCUBE Technical Support Consultant (L /L )_Al Kobar/KSA_WFO

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22 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Al Khobar

Job Description

About Btranz

Btranz Software Solutions is an ERP and Mobile Application Development company. The company provides a wide range of services including Oracle ERP, VAT, and Cloud Services, alongside Mobile Application Development. With a presence in multiple countries, Btranz serves customers globally, with a significant client base in the UAE and East African countries. It is professionally managed by a team of experienced technocrats with over a decade of industry experience.

The Role: Sr. Technical Consultant_WFO

Btranz is seeking a Sr. Technical Consultant_WFO to join their team in Al Khobar, Eastern Region, KSA. This is a full-time position focused on providing technical support and solutions for Oracle FLEXCUBE applications. The role requires a professional with 5-10 years of relevant experience.

Key Responsibilities

Provide L2/L3 support for Oracle FLEXCUBE applications.
Troubleshoot production issues and resolve incidents within defined Service Level Agreements (SLAs).
Analyze application logs, database errors, and transaction failures to identify root causes.
Support various Oracle FLEXCUBE modules including CASA, IC, GL, EOD, OBPM, OBBRN, and OBMA.
Perform SQL/PLSQL data analysis and implement necessary fixes.
Conduct root cause analysis for recurring issues and recommend permanent solutions.
Coordinate effectively with business, technical, and vendor teams to ensure timely issue resolution.
Monitor and support End-of-Day (EOD) batch processing activities.

Required Qualifications and Experience

A minimum of 5 to 10 years of experience in a similar technical consulting role.
Demonstrated experience with Oracle FLEXCUBE applications.
Proficiency in SQL/PLSQL for data analysis and troubleshooting.
Strong analytical skills to diagnose and resolve complex technical issues.

Work Environment and Location

This full-time position is based in Al Khobar, Eastern Region, KSA. The role involves working within a team of experienced professionals dedicated to delivering high-value solutions to customers.