About the Role

Marriott Executive Apartments in Al Khobar, Saudi Arabia, is seeking a dedicated F&B Service Expert (Waiter) of Saudi nationality to join their team. This full-time, non-management position focuses on creating memorable dining experiences for guests by providing a wide range of services beyond simply serving food and drinks. As a Guest Service Expert, you will be instrumental in ensuring guests enjoy their meals by taking initiative and delivering comprehensive service.

The approach to hospitality centers on building a memorable experience, with food and drinks as a complement. Guest Service Experts are empowered to take initiative and provide a comprehensive range of services to ensure guests have an enjoyable dining experience. This role is crucial in making every guest interaction feel like an integral part of their overall experience.

Key Responsibilities

• Set tables to prepare for guest service.
• Communicate effectively with kitchen staff regarding orders and guest needs.
• Interact with guests in a professional and welcoming manner.
• Serve food and beverages to guests.
• Maintain cleanliness of work areas and supplies.
• Ensure all transactions are handled efficiently and contribute to a positive guest experience.
• Contribute to creating a safe workplace environment.
• Adhere to all company policies and procedures.
• Uphold established quality standards in all aspects of service.
• Maintain a professional uniform, personal appearance, and communication style.

Qualifications and Requirements

• High school diploma or *** equivalent is preferred.
• Less than 1 year of related work experience is required.
• No supervisory experience is necessary for this role.
• No specific licenses or certifications are currently required.
• Must be of Saudi nationality.

Required Skills

• Proficiency in Guest Service, ensuring a high level of satisfaction.
• Strong Communication skills for effective interaction with guests and colleagues.
• Demonstrated Teamwork capabilities to collaborate effectively with others.
• Commitment to maintaining a Professional Appearance at all times.
• Ability to consistently follow Company Policies and Procedures.
• Dedication to Upholding Quality Standards in all service aspects.

Work Environment and Physical Demands

This is a full-time, non-management position located at Building No 7791 Prince Hammoud Bin Abdul Aziz Street, Al Khobar, Saudi Arabia. The role requires physical stamina, including being on your feet and moving around for extended periods, which may involve standing, sitting, or walking over sloping, uneven, or slippery surfaces. Candidates will be required to read and visually verify information on menus. The role also involves a hands-on approach, requiring the ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance, and up to 50 pounds with assistance. Reaching overhead and below the knees, including bending, twisting, pulling, and stooping, will also be necessary.

Customer Support Agent

Location

Khobar, Saudi Arabia

About NowPay

NowPay is a leading fintech company focused on improving financial wellness by providing innovative earned wage access and financial solutions. We are committed to delivering exceptional customer experiences and helping our users access financial services with confidence and ease.

Position Summary

We are seeking a Customer Support Agent to join our team and serve as the first point of contact for our customers. The ideal candidate will have previous experience in a banking call center environment and possess excellent communication, problem-solving, and customer service skills.

The Customer Support Agent will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a seamless customer experience across all communication channels.

Key Responsibilities

• Respond to customer inquiries via phone calls, emails, chat, and other support channels.

• Provide accurate information regarding NowPay products, services, and processes.

• Resolve customer complaints and issues in a professional and timely manner.

• Escalate complex cases to the relevant internal departments and follow up until resolution.

• Maintain high levels of customer satisfaction and service quality.

• Document customer interactions and update records accurately in internal systems.

• Follow established customer support procedures and service standards.

• Identify recurring customer concerns and provide feedback for process improvement.

• Collaborate with Operations, Product, and Partner Success teams to ensure efficient issue resolution.

• Meet individual and team performance KPIs, including response times, resolution times, and customer satisfaction metrics.

Qualifications & Requirements

• Diploma or Bachelor's degree in Business Administration, Finance, Communications, or a related field.

• Previous experience in a bank call center is mandatory.

• Minimum 1 year of experience in customer service, customer support, or contact center operations.

• Experience within the banking, fintech, or financial services industry is highly preferred.

• Excellent verbal and written communication skills in Arabic and English.

• Strong problem-solving and conflict-resolution abilities.

• Ability to handle customer interactions professionally and empathetically.

• Good computer skills and familiarity with CRM or ticketing systems.

• Strong organizational skills and attention to detail.

• Ability to work effectively in a fast-paced environment.

Working Schedule

• 5 working days per week.

• 2 days off per week.

• Working hours: 9:00 AM to 5:00 PM.

What We Offer

• Competitive salary package.

• Professional development and growth opportunities.

• Dynamic and collaborative fintech work environment.

• Opportunity to contribute to a rapidly growing company transforming financial wellness in the region.

If you have a passion for customer service and experience supporting customers in a banking environment, we would love to hear from you.

Job Announcement: Waiter / Waitress (For Saudis Only)

Job Objective:
At Leopardo, we are looking for an outstanding and passionate waiter/waitress to provide an exceptional hospitality experience for our customers. You will be the face of the place, the first point of contact for welcoming guests with a smile, assisting them in choosing their orders, and ensuring service is delivered at the highest standards of quality and speed.

Duties and Responsibilities:

Welcoming Guests: Warmly welcoming customers and guiding them to their tables.

Managing Orders: Presenting the menu clearly, explaining the ingredients, and providing recommendations based on guests' preferences and personal taste.

Taking Orders: Accurately and carefully taking orders and relaying them to the kitchen through the system used.

Providing Service: Serving food and beverages quickly and efficiently, ensuring guest satisfaction throughout their stay.

Maintaining Cleanliness: Setting up and continuously cleaning tables, ensuring the lounge area is arranged according to health and safety standards.

Handling Payments: Preparing bills, reviewing them with guests, and processing payments (cash or card) accurately.

Teamwork: Continuous cooperation with kitchen staff and management to ensure smooth operations and provide integrated service.

Qualifications and Skills Required:

Experience: Previous experience as a waiter/waitress in the restaurant and café sector (considered an additional advantage).

Communication Skills: Polite and a great communicator, with excellent ability to build positive and quick relationships with guests.

Working Under Pressure: Ability to handle peak times and busy work calmly and professionally.

Overall Appearance: Good grooming, a friendly demeanor, and commitment to strict personal hygiene standards.

Flexibility: Ability to work in changing shifts, including weekends and holidays.

Physical Ability: Ability to stand and move for long periods during working hours.

Job Benefits:

Competitive monthly salary based on experience.

Incentives and performance bonuses

Motivating and dynamic work environment

Health insurance and social security

Opportunities for career development and growth

Receptionist Required for a Ladies Salon – Khobar (Al Jaser District)

We are looking for a polite, customer-friendly, and organized employee to manage the daily reception operations within the salon.

Job Duties:
• Greeting and welcoming clients.
• Organizing and managing appointments.
• Processing payments and issuing invoices.
• Following up on bookings and responding to customer inquiries.
• Monitoring product inventory and assisting with periodic stocktaking.
• Contributing to social media photography and marketing.

Requirements:
• Previous experience in reception or customer service (preferably in a ladies' salon).
• Excellent communication skills.
• Proficiency in using social media platforms.
• Organized and committed personality.
• Proximity to Al Jaser district in Khobar is preferred.

Working Hours:
• Monday to Wednesday: 2 PM – 10 PM.
• Thursday to Saturday: 1 PM – 10 PM.
• Weekly Off: Sunday.

Salary:
💰 4,000 SAR per month.

To apply, please send your CV.

• Work collaboratively with your team to achieve common and individual goals.
• Assist customers in their purchasing decisions through effective relationship selling.
• Maintain up-to-date knowledge of The Brick’s products and services.
• Establish rapport with customers to thrive in a commission-driven sales environment.

• High school diploma or equivalent.
• Aged 18 years or older.
• Strong communication skills.
• Ability to multitask and stay organized.
• Willingness to learn new computer applications.
• Flexibility to work various shifts, including evenings and weekends.

• Comprehensive benefits package including Health, Dental, and Paramedical Services for you and your family.
• Competitive salary based on experience.
• Career advancement opportunities with ongoing personal and professional development.
• Employee discounts and a dynamic work environment.

• Serve food and beverages to guests in the assigned place of work.
• Ensure courteous, efficient, and flexible service to meet the guests' needs.
• Maintain a clean and organized workspace.

• Ideally, possess a relevant degree or diploma in Hospitality or Tourism Management.
• Minimum of 2 years work experience in hotel operations.
• Strong customer service, communication, and interpersonal skills.

About the Role

IHG Hotels & Resorts is seeking a dedicated Guest Service Agent to ensure guests have memorable experiences from arrival. This role is central to creating seamless transactions, providing local insights, and anticipating guest needs to foster a welcoming atmosphere. The Guest Service Agent acts as the primary point of contact, significantly contributing to guest satisfaction and loyalty.

Key Responsibilities

• Initiate memorable guest experiences with a welcoming approach.
• Acknowledge IHG Rewards Club members and returning guests in person or via phone.
• Process guest bookings, manage reservations, and handle payments.
• Ensure efficient and seamless check-in and check-out procedures.
• Anticipate guest needs and offer tailored recommendations to enhance their stay.
• Serve as a trusted point of contact for guest inquiries, including billing and local recommendations.

Qualifications and Requirements

• Strong communication skills for effective guest interaction regarding concerns and feedback.
• Excellent problem-solving abilities to address guest issues and create positive outcomes.
• Fluency in the local language is essential.
• Literacy and tech-savviness, including reading, writing, basic mathematics, and computer skills.
• Experience: 0-1 year.

Required Skills

• Communication
• Problem-solving
• Reading comprehension
• Writing proficiency
• Basic mathematical skills
• Computer literacy

Work Environment and Location

This full-time position is based in Al Khobar, Eastern Province, Saudi Arabia. IHG Hotels & Resorts is committed to fostering inclusive teams where diversity is valued. The company provides a supportive environment focused on colleague wellbeing.

Application Encouragement

Candidates who may not meet every single requirement but believe they would be a strong fit for this role are encouraged to apply.

About the Role

Adventure World Entertainment is seeking a dedicated Branch Manager to oversee operations at its Al Khobar branch in Saudi Arabia. This full-time, on-site role is essential for ensuring the smooth daily functioning of the branch, maintaining high levels of customer satisfaction, and driving performance to meet organizational objectives. The Branch Manager will be instrumental in fostering a positive guest experience and achieving business goals.

The Branch Manager will be responsible for a wide range of operational and managerial duties, including staff supervision, financial oversight, and the implementation of company policies. This position requires a proactive individual with strong leadership capabilities and a commitment to excellence in the entertainment and hospitality sector.

Key Responsibilities

• Oversee and manage all daily operations of the branch.
• Lead, supervise, and motivate team members to ensure optimal performance.
• Ensure a high level of customer satisfaction and enhance the overall guest experience.
• Manage branch budgeting and financial planning.
• Oversee inventory management processes.
• Implement and enforce company policies and procedures.
• Ensure compliance with all health and safety regulations.
• Analyze performance metrics to identify areas for improvement and implement corrective actions.
• Coordinate effectively with other departments to achieve overarching business goals.
• Drive performance to meet and exceed organizational targets.

Qualifications and Requirements

• A Bachelor's degree in Business Administration, Management, or a related field.
• A minimum of 5 to 10 years of relevant experience.
• Proven experience in the entertainment, hospitality, or retail industry is preferred.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Required Skills

• Strong leadership and team management abilities.
• Excellent decision-making capabilities.
• Exceptional customer service and conflict resolution skills.
• Proficient interpersonal skills for effective communication and relationship building.
• Solid understanding of inventory management principles.
• Proficiency in budgeting and financial management.
• Expertise in operational processes within the relevant industry.
• Effective problem-solving and multitasking abilities.
• Strong time management skills to prioritize and meet deadlines.
• Proficiency in using various management tools and software.

Work Location and Type

This is a full-time, on-site position located in Al Khobar, Eastern Province, Saudi Arabia. The role may involve serving areas including Al Jubail and Al Khobar.

• Oversee the reception area, including food and beverage offerings, retail, maintenance, and housekeeping.
• Respond to guest bookings and queries professionally.
• Promote and upsell spa services and retail products.
• Follow the Spa’s Standard Operating Procedures (SOPs), Policies & Forms Manuals.
• Maintain knowledge of spa treatments, services, and products to advise guests appropriately.
• Record reservations and manage appointment schedules.
• Perform confirmation calls and check guests in and out, adhering to payment and cash handling procedures.
• Manage client profiles and prepare daily reports in accordance with SOP.
• Stay informed on resort activities and promote them to guests.
• Handle guest queries and complaints efficiently and professionally.
• Ensure the working environment is clean and organized.
• Monitor supplies and towels, ensuring readiness for guests.