Gym Receptionist📣 Job Ad

About the Role

Kerten Hospitality (KH) is seeking a Gym Receptionist to join their team at Cloud 7 Residence AlUla, located in Al Ula, Tabuk, Saudi Arabia. This is a full-time position with no prior experience required, offering an opportunity to contribute to a unique lifestyle hospitality operator focused on sustainability and community development.

About Kerten Hospitality

Kerten Hospitality (KH) operates as an end-to-end lifestyle hospitality provider, creating distinct destinations, accommodations, experiences, and communities. KH focuses on optimizing operations and driving profitability for investors, with a strong commitment to sustainability and ESG principles. The company transforms destinations through strategic partnerships across various sectors, emphasizing the development of ecosystems and community-centric locations that connect international and local travelers. KH has a significant development pipeline with over 55 lodging projects planned globally.

Cloud 7 Residence AlUla Context

Cloud 7 Residence AlUla is a new destination offering flexible short or long stays in a lodge-style setting. It is designed to provide guests with access to the attractions of AlUla, a region known for its heritage sites, date farms, and vibrant local community. The property includes 301 bungalows, F&B outlets, co-working spaces, and a fitness center with various amenities. AlUla is situated in the northwest of Saudi Arabia and is home to Hegra, a UNESCO World Heritage Site. The property is approximately 25 minutes from AlUla International Airport, offering convenient access to local amenities.

Key Responsibilities

• Greet and welcome gym members and visitors with a positive and professional demeanor.
• Respond to phone calls and inquiries in a helpful and courteous manner.
• Assist with membership registrations, renewals, payments, and general inquiries.
• Schedule appointments for fitness classes and personal training sessions.
• Provide information on gym services, facilities, programs, and membership options.
• Maintain a clean, organized, and welcoming reception area.
• Handle basic administrative and front desk duties.
• Address member requests, concerns, and feedback promptly to ensure high customer satisfaction.
• Collaborate with team members to support daily gym operations.
• Ensure compliance with gym policies and procedures to maintain a safe environment.
• Monitor the cleanliness and presentation of the gym, changing rooms, and common areas.
• Clean and sanitize gym equipment, including machines, weights, and exercise mats.
• Conduct routine inspections of facilities and equipment to identify maintenance needs.
• Report any repairs, safety concerns, or operational issues to the appropriate team.
• Support a positive member experience through a friendly, professional, and service-oriented approach.

Required Qualifications and Skills

• Previous experience in a customer-facing or service-oriented role is beneficial.
• Strong communication and interpersonal skills.
• Proficiency in basic computer applications, including Microsoft Office.
• A strong customer service mindset with a friendly and professional attitude.
• Willingness to learn, develop new skills, and adapt to changing priorities.
• Ability to work effectively both independently and as part of a team.
• Attention to detail and problem-solving skills.
• An interest in health, fitness, and supporting others in achieving their goals.

Work Environment and Opportunity

This full-time role is based in Al Ula, Tabuk, Saudi Arabia. Joining Kerten Hospitality offers opportunities for career growth within a dynamic organization and an inclusive work environment that fosters collaboration. You will work alongside passionate individuals who embody the company's values of connection, curation, innovation, and leading the way.