Hostess📣 Job Ad

About the Role

Hyatt Place Al Ula is opening and seeking a friendly and professional Hostess to join its team. As a new establishment, Hyatt Place Al Ula will feature 215 guestrooms, two food and beverage outlets, meeting space, a swimming pool, and a fitness center, serving both leisure and business travelers. The Hostess will be instrumental in creating a welcoming first impression for guests, managing the dining room's flow, and ensuring a smooth and enjoyable dining experience from arrival to departure.

Key Responsibilities

• Welcome guests in a friendly and professional manner and escort them to their designated tables.
• Efficiently manage reservations, waiting lists, and table assignments to ensure smooth restaurant operations.
• Maintain an accurate and up-to-date overview of table availability and dining room occupancy.
• Coordinate effectively with restaurant colleagues to optimize guest flow and seating arrangements.
• Respond promptly and courteously to guest inquiries, providing detailed information about restaurant offerings and services.
• Handle guest requests and accommodate special seating requirements whenever possible.
• Maintain the cleanliness and organization of the reception and waiting areas to ensure a pleasant environment.
• Assist in monitoring guest satisfaction and communicate feedback to the restaurant team.
• Ensure strict compliance with established service standards, grooming requirements, and operational procedures.
• Support pre-opening restaurant preparations and contribute to ensuring operational readiness for a successful launch.

Qualifications and Requirements

• Previous experience in a hostess, guest service, restaurant, or hospitality role is preferred.
• A strong customer service orientation and a genuine passion for hospitality are essential.
• Maintain a professional appearance and a consistently positive attitude.
• Possess excellent organizational and multitasking skills to manage various demands simultaneously.
• Demonstrate the ability to remain calm and courteous, even during busy service periods.
• Exhibit strong communication and interpersonal skills for effective guest and team interaction.
• Show a keen attention to detail and a commitment to delivering service excellence.
• Possess excellent English communication skills, both written and verbal.

Required Skills

• Customer Service
• Communication
• Interpersonal Skills
• Organizational Skills
• Multitasking
• Attention to Detail

Work Environment and Details

This is a full-time position for a Hostess at Hyatt Place in Al Ula, Saudi Arabia. The role requires 0-1 year of experience. The company is Hyatt Place.