Commercial Operations Manager📣 Job Ad

About the Commercial Operations Manager Role

Tuwaiq Casting & Forging Company is seeking a Commercial Operations Manager to lead the organization's commercial activities. This full-time position is based in Dammam, Eastern Province, and requires 5-10 years of experience. The role is critical for ensuring efficient contract execution, proposal development, and customer relationship management, demanding strong commercial acumen, negotiation skills, and leadership capabilities.

Key Responsibilities

• Lead the review, negotiation, and finalization of Terms & Conditions (T&Cs) with customers to secure favorable commercial terms.
• Coordinate with legal and internal stakeholders to mitigate risk and ensure contractual compliance.
• Oversee the preparation of cost sheets and commercial offers, aligning with pricing strategy and margin expectations.
• Ensure timely and accurate submission of proposals in response to RFQs and tender invitations.
• Maintain and enforce the department’s internal tollgate process, ensuring all commercial approvals and documentation stages are completed.
• Drive efficiency in the commercial process and improve stage gate compliance.
• Monitor customer orders through all execution phases, including production follow-up and delivery timelines.
• Act as a focal point for order status updates, resolving bottlenecks in coordination with operations and planning teams.
• Build cross-functional collaboration with sales, planning, finance, and engineering teams.
• Drive process improvement initiatives to enhance commercial effectiveness.
• Develop and maintain reports and KPIs to track commercial performance and identify areas for improvement.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Engineering, or a related field.
• Minimum of 7 years of relevant experience in commercial management, sales operations, or contract administration, preferably within manufacturing, industrial, or energy sectors.
• Proven track record in reviewing and negotiating customer Terms & Conditions (T&Cs).
• Demonstrated experience in preparing cost sheets and commercial proposals.
• Experience working with cross-functional teams across sales, finance, planning, and operations.
• Strong understanding of pricing models, cost structures, and proposal processes.
• Knowledge of order lifecycle management from PO issuance through production and delivery.

Additional Skills and Knowledge

• Professional training or certification in contract management, commercial negotiation, or project management is an advantage.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Familiarity with ERP systems is highly desirable.

Work Location and Type

This is a full-time position located in Dammam, Eastern Province. The role involves significant cross-functional collaboration within the company.