Commercial Operations Manager I📣 Job Ad

About the Role

Tabby is seeking a Commercial Operations Manager I to join the Business Development department in Riyadh, Saudi Arabia. This role is a senior individual contributor position focused on designing, executing, and improving revenue-generating systems across the entire customer lifecycle, from lead engagement to retention and expansion. The Commercial Operations Manager will serve as a key liaison between Sales, Account Management, Marketing, Finance, and Product teams to support scalable, data-driven revenue growth.

This position requires a proactive individual to own the revenue operations strategy and infrastructure. The role involves leading cross-functional initiatives, influencing tooling decisions, and shaping how the business measures and optimizes commercial performance.

Key Responsibilities

• Own end-to-end revenue performance reporting, covering pipeline generation, conversion rates, merchant onboarding, retention, and expansion revenue.
• Design and maintain executive-level dashboards and reporting frameworks for senior leadership and the Board of Directors.
• Lead quarterly and annual revenue planning cycles, including capacity modeling, pipeline coverage analysis, and forecast accuracy reviews.
• Proactively identify revenue risks, emerging trends, and growth opportunities through structured analysis, and formulate strategic recommendations.
• Define and govern the company's revenue metrics taxonomy, ensuring consistent definitions and reporting standards across Business Development, Account Management, Finance, and Product teams.
• Own the operational design and continuous improvement of go-to-market processes within Business Development and Account Management.
• Lead the development and rollout of scalable playbooks, Standard Operating Procedures (SOPs), and operational frameworks.
• Partner with Business Development and Account Management leadership to identify structural bottlenecks, design solutions, and drive their implementation.
• Oversee lead allocation strategies, routing logic, and pipeline governance to ensure optimal coverage, speed-to-contact, and conversion across all channels.
• Lead territory design, segmentation strategies, and capacity planning in collaboration with Business Development leadership.
• Define and govern operational standards for Account Management, including performance tracking frameworks, health scoring, and visibility into renewal and expansion pipelines.
• Lead operational initiatives to improve Account Management efficiency, client retention, and expansion revenue performance.
• Own bandwidth management and internal transfer processes for optimal resource allocation across Account Management teams.
• Partner with Account Management leadership to build structured Quarterly Business Review (QBR) and performance review cadences.
• Own the strategy, governance, and ongoing optimization of the CRM and broader revenue technology stack.
• Lead CRM architecture decisions, including workflow automation, pipeline configuration, data modeling, and integration with marketing automation, BI, and finance systems.
• Define and enforce data quality standards, field governance, and pipeline hygiene requirements across all revenue teams.
• Evaluate, onboard, and embed new revenue tooling, managing vendor relationships and internal change management.
• Drive adoption of revenue tools and processes through structured enablement programs and accountability frameworks.
• Serve as the primary Revenue Operations stakeholder in cross-functional initiatives involving Product, Finance, Risk, Marketing, and Partnerships.
• Lead the operational design for new channel partnerships, product launches, and market expansions.
• Represent Revenue Operations in leadership forums, contributing to company-wide planning and prioritization.
• Manage operational dependencies across merchant onboarding, product integrations, and partner go-lives.
• Mentor and develop junior members of the Revenue Operations function.
• Champion a culture of structured problem-solving, data-driven decision-making, and continuous improvement.
• Contribute to the long-term build-out of the Revenue Operations function, including headcount planning, process maturity roadmaps, and tooling strategy.

Qualifications and Requirements

• 4 to 8 years of progressive experience in Revenue Operations, Sales Operations, or Commercial Strategy roles, with at least 2 years in a senior or lead capacity.
• Demonstrated ownership of CRM platforms at an administrative or architectural level (*, Salesforce, Pipedrive, HubSpot, or equivalent).
• Strong command of revenue analytics, including pipeline modeling, forecasting, funnel analysis, and cohort reporting.
• Proven experience partnering directly with VP/C-suite stakeholders and translating business strategy into operational execution.
• Exceptional analytical thinking, structured communication, and executive-level presentation skills.

Required Skills

• Revenue Operations
• Sales Operations
• Commercial Strategy
• CRM Administration
• Salesforce, Pipedrive, HubSpot, or equivalent CRM platforms
• Revenue Analytics
• Pipeline Modeling
• Forecasting
• Funnel Analysis
• Cohort Reporting
• Cross-functional Project Leadership
• Analytical Thinking
• Structured Communication
• Executive-level Presentation
• Google Sheets and Excel (Advanced proficiency)
• SQL and BI tools such as Looker, Tableau, Metabase (Strongly Preferred)
• Experience in Fintech, Payments, BNPL, Lending, or Marketplace Business Models (Nice to Have)
• Hands-on experience with CRM automation, workflow logic, and API integrations (Nice to Have)
• Background in revenue forecasting, quota setting, or incentive compensation design (Nice to Have)
• Experience building or scaling a RevOps function from an early stage (Nice to Have)
• Exposure to GTM strategy, market expansion, or channel partnership operations (Nice to Have)

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role operates within the Business Development department.