Customer Service Representative

About Eradah Medical Rehabilitation Centers

Eradah Medical Rehabilitation Centers is a CARF-accredited leader in rehabilitation services within Saudi Arabia. The organization is committed to providing comprehensive, multidisciplinary care, focusing on excellence, innovation, and patient-centered healthcare.

The Role of Customer Service Representative

Eradah Medical Rehabilitation Centers is seeking a professional and customer-focused Customer Service Representative to join its team in Dammam, Eastern Region. This full-time position involves providing excellent patient service, managing appointments, handling inquiries, and ensuring a positive patient experience while supporting daily operations.

Key Responsibilities

• Welcome patients and visitors, providing professional customer service.
• Manage patient appointments, including scheduling, confirmations, and follow-ups.
• Respond to patient inquiries via phone calls and approved communication channels.
• Handle patient concerns and complaints professionally and efficiently.
• Coordinate with medical and administrative teams to ensure smooth patient services.
• Maintain accurate patient records and update information in the system.
• Support patient registration and daily reception operations.
• Ensure compliance with patient confidentiality and service quality standards.
• Contribute to improving patient satisfaction and the overall service experience.

Why Join Eradah?

Joining Eradah Medical Rehabilitation Centers offers the opportunity to contribute to a growing healthcare organization. This role plays an important part in delivering patient experiences and supporting access to high-quality rehabilitation services.

Application Process

Individuals interested in this role are encouraged to apply to become part of the Eradah Medical Rehabilitation Centers team.