Desktop Support Engineer

About the Role

KTek Resourcing is seeking an IT Service Desk / End User Support Engineer to join their team in the Eastern Region, with opportunities in Riyadh and Dammam. This full-time role is designed for professionals with 0-1 years of experience, focusing on providing day-to-day technical support to end users and assisting with various IT functions.

Key Responsibilities

• Serve as the first point of contact for end-user technical support, responding to Level 1-2 requests via phone and email.
• Enter call data into the tracking system and document problem status and resolution.
• Provide user access services, diagnose client problems, and assist with recovery issues, escalating when necessary.
• Provide input during project planning and requirements phases, assisting management in delivering project objectives.
• Consult with users to determine hardware, software, or system functionality issues.
• Assist in the deployment of new or upgraded images, software, and hardware, performing configuration changes, updates, and minor to medium repairs.
• Provide ongoing support for client technology and participate in induction training for new hires on IT services and asset usage.
• Offer technical support for meetings, including video conferencing, and monitor system status, communicating updates to internal management.
• Diagnose and resolve workstation and mobile device hardware and software issues, collaborating with vendor technical experts as needed.
• Contribute to the development of service-level objectives, explain service procedures to users, and follow up to ensure customer satisfaction.
• Develop monitoring and analytical dashboards for end-user devices to proactively ensure service stability and improve user satisfaction.
• Update the IT Asset Management System for new hardware, manage asset conditions using tools like Nexthink, and maintain the IT support asset inventory through periodic maintenance and preparation of new devices.

Required Experience

• 0-1 years of experience in IT service desk or end-user support roles.

Work Type

This is a full-time position.

Location

The role is based in the Eastern Region, with opportunities available in Riyadh and Dammam.

Application Information

Salary for this position will be disclosed during the interview process.