Engineer Fleet Management (Saudi National)

About the Role

Baker Hughes is seeking an Engineer - Fleet Management to join the Regional Product Service Engineering team in Dammam, Eastern region. This full-time role involves supporting the operation and maintenance of heavy-duty gas turbines, aero turbines, centrifugal compressors, steam turbines, and their associated control, protection, and accessory systems. The Engineer will be responsible for ensuring product integrity by addressing customer issues and providing technical solutions.

Key Responsibilities

• Respond to internal and external customer requests for technical issue resolution, applying product knowledge and analytical skills while adhering to engineering principles.
• Escalate issues as needed, acting as a liaison between field and design engineering to drive technical resolution and identify corrective actions.
• Maintain customer relationships to ensure technical issues and requirements are understood and addressed promptly.
• Lead and manage root cause analysis for product technical issues, interfacing with Product Service, System, and Design Engineering teams.
• Prepare technical presentations for Baker Hughes leaders and customers, ensuring timely communication of significant developments.
• Travel to customer locations to support technical review meetings, present recommendations, and assist with unplanned/forced outages to meet reliability goals.
• Provide technical support to commercial teams for sales and services proposal activities.
• Plan and provide technical engineering oversight to Contractual Services and Field Services teams during planned outages.
• Partner with Design Engineering teams and interface with suppliers to facilitate the logistical implementation of Fleet Program technical solutions.

Qualifications and Requirements

• Bachelor’s degree in Engineering (Mechanical, Electronics/Control & Instrumentation/Electrical & Electronics) or equivalent.
• 2-5 years of experience in design engineering or in the operation, maintenance, and troubleshooting of heavy-duty gas turbines and associated auxiliaries.
• Ability to travel at short notice 20-25% of the time.
• Availability to work during weekends for emergency technical support.
• Eligible to work in Saudi Arabia without company sponsorship or legal restriction.

Desired Characteristics

• Experience in a matrix leadership environment.
• Prior experience in design engineering or a field maintenance/customer service-facing role.
• Ability to communicate effectively with both technical and non-technical audiences.
• Ability to work effectively within teams and communicate requests and requirements clearly.
• Experience working in a global, matrix organization and the ability to make timely, data-driven decisions.
• Ability to interface effectively with all organizational levels and demonstrate leadership in adverse conditions.
• Self-starter with strong technical and analytical skills.
• Strong technical aptitude and problem-solving skills, including awareness of applicable engineering tools and systems.
• Strong written communication skills.
• Strong interpersonal and leadership skills.
• Fluent in English; Arabic speaking is a preference.

Work Conditions

This role offers flexible working patterns, including flexing daily work hours to optimize productivity. The position involves working on-site with customers in various locations globally, where working patterns will align with customer schedules. Extended leave opportunities are available between projects. Applicants must have work authorization in Saudi Arabia.