Head of Digital Products

About the Role

Robert Walters is seeking a Head of Digital Products to lead the digital product vision, strategy, and roadmap across customer and operational platforms. This full-time role is based in Dammam, Eastern Region, and focuses on driving digital transformation, enhancing customer experience, and delivering innovative solutions. The position supports growth, efficiency, and long-term business objectives.

Key Responsibilities

• Define and execute the digital product strategy in alignment with business and commercial objectives.
• Develop and manage product roadmaps for both customer-facing and internal digital platforms.
• Lead the end-to-end lifecycle of digital products, including eCommerce, dealer and workshop portals, CRM integrations, logistics tools, and value-added services.
• Drive digital innovation, identify data monetization opportunities, and develop new service models.
• Establish product governance, key performance indicators (KPIs), and performance measurement frameworks.
• Build, mentor, and lead a team of product managers and business product owners.
• Champion agile product management practices and foster a culture of innovation and accountability.
• Collaborate with IT, CX, Marketing, Supply Chain, Operations, and external technology partners.
• Drive the adoption of digital products and enhance omnichannel customer experiences.
• Identify emerging automotive and mobility trends to improve products and services.

Qualifications and Experience

• Bachelor's or Master's degree in Business, Engineering, Information Technology, or a related field.
• Over 10 years of experience in digital product management, preferably within the automotive, mobility, distribution, or eCommerce sectors.
• Proven experience leading product teams and delivering large-scale digital platforms.
• Strong understanding of automotive sales, aftermarket ecosystems, dealer networks, or related industries.
• Experience working within agile development environments.
• Demonstrated success in driving digital transformation across complex, multi-stakeholder organizations.
• Knowledge of DMS, CRM, web/mobile applications, and eCommerce ecosystems.
• Strong stakeholder management, communication, commercial, and financial acumen.
• Customer-centric mindset with a focus on user experience and journey optimization.
• Familiarity with automotive parts distribution, supply chain operations, or workshop services is highly desirable.

Application Process

Candidates meeting the specified qualifications are encouraged to apply. The salary for this position will be discussed during the interview process.