Internal Sales Engineer📣 Job Ad

About the Internal Sales Engineer Role

Endress+Hauser Group is seeking an Internal Sales Engineer to join their team in Dammam, Eastern Province. This full-time position focuses on driving sales growth through dedicated technical and commercial support, ensuring efficient management of inquiries, quotations, and orders, and maintaining a robust sales pipeline and high levels of customer satisfaction. The role is designed for individuals with 0-1 years of experience, offering an opportunity to contribute to customer success in improving their products and manufacturing processes.

Key Responsibilities

• Respond to customer inquiries received via phone, email, and digital platforms.
• Manage requests for quotations (RFQs), leads, and sales opportunities with proactive follow-up.
• Prepare comprehensive technical and commercial quotations, including product selection.
• Process customer orders accurately and ensure follow-through until order closure.
• Provide essential technical support and product guidance to customers.
• Maintain accurate data within the CRM system (SFDC) and adhere to established sales processes.
• Coordinate effectively with external sales teams, engineering, service departments, and logistics.
• Cultivate strong customer relationships and ensure a high degree of customer satisfaction.
• Take ownership of customer complaints, returns, and any issues impacting customer satisfaction.
• Commit fully to achieving company performance objectives.
• Perform any other duties as assigned by management.

Qualifications and Experience

• Bachelor’s degree in Instrumentation Engineering.
• 1–4 years of experience in a sales or technical support role.
• Knowledge of industrial or automation products is preferred.

Required Skills and Competencies

• Solid technical product knowledge.
• Understanding of quotation processes and commercial aspects.
• Proficiency with CRM and digital tools, including SAP, SFDC, and MS Office.
• Strong communication and teamwork abilities.
• A customer-oriented mindset.
• Effective time management and organizational skills.

Work Environment and Location

This is a full-time position based in Dammam, within the Eastern Province. The role involves close collaboration with various internal departments to ensure seamless customer support and order fulfillment.