Sales Manager (Saudi Only)

About the Role

Sheraton Hotels & Resorts is seeking a Sales Manager for a full-time position in Dammam, Eastern Region. This role is responsible for proactively identifying and managing sales opportunities, ensuring proper and timely business turnover for service delivery. The Sales Manager will also focus on building long-term customer relationships to achieve sales objectives and personal sales goals.

Key Responsibilities

• Collaborate with off-property sales channels to ensure coordinated and complementary sales efforts.
• Build and strengthen relationships with existing and new customers through sales calls, entertainment, FAM trips, and trade shows.
• Develop community relationships to expand the customer base for sales opportunities.
• Manage relationships with key internal and external stakeholders.
• Provide accurate and effective turnover to Event Management.
• Participate in sales calls with team members to acquire new business or close deals.
• Execute operational aspects of booked business, including generating proposals, writing contracts, and customer correspondence.

Market Analysis and Revenue Maximization

• Identify new business opportunities to achieve personal and location revenue goals.
• Understand the overall market, including competitors' strengths and weaknesses, economic trends, and supply and demand, to develop effective sales strategies.
• Secure the best opportunities for the location based on market conditions and needs.
• Gain an understanding of the location’s primary target customer and service expectations to offer tailored business solutions.

Customer Service Excellence

• Support the company’s service and relationship strategy to drive customer loyalty through service excellence.
• Service customers to increase account share.
• Execute and support the company’s customer service standards.
• Provide excellent customer service consistent with daily service basics.
• Set a positive example for guest relations and interact with guests to obtain feedback on product quality and service levels.

Qualifications and Experience

• 0-1 year of relevant experience.
• Demonstrated ability to proactively solicit and handle sales opportunities.
• Proven capability to build and maintain strong customer relationships.

Work Type

This is a full-time position based in Dammam, Eastern Region.