Sales Support Specialist ER📣 Job Ad

About the Sales Support Specialist Role

Daikin Saudi is seeking a Sales Support Specialist to join their team in Dammam. This full-time position requires 2-5 years of experience and will provide essential administrative and operational support to the sales team, ensuring the efficient execution of sales activities and customer-related processes. The role involves maintaining accurate sales records, preparing reports, managing customer inquiries, and supporting the overall sales function.

Key Responsibilities

• Provide administrative support to the sales team.
• Compile, maintain, and analyze sales-related data and reports.
• Assist with customer and prospect inquiries in a timely and professional manner.
• Coordinate sales meetings, conferences, and events.
• Support sales representatives with presentations, sales materials, customer orders, and contract documentation.
• Manage and maintain sales documentation and records.
• Collaborate with internal departments to ensure effective communication and coordination of sales activities.
• Contact customers regarding outstanding payments and collection activities.
• Resolve payment-related issues and support the implementation of payment arrangements when required.
• Monitor and track accounts receivable balances.
• Record and update payment information within financial systems.
• Respond to customer inquiries related to invoices, payments, and account status.
• Work closely with Finance and other internal departments to resolve billing and payment discrepancies.
• Generate and analyze aging reports to identify overdue accounts and support collection efforts.

Qualifications and Experience

• Diploma or bachelor’s degree in business administration, accounting, finance, or a related field.
• 2–5 years of experience in sales administration, customer service, accounts receivable, sales support, or a similar role.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• HVAC, Mechanical, or Electrical industry knowledge is an advantage.

Required Skills and Attributes

• Strong customer service, interpersonal, communication, and relationship management skills.
• Excellent organizational, time management, and multitasking abilities.
• High level of accuracy and attention to detail.
• Ability to work independently, manage priorities, and meet deadlines.
• Strong call management and customer follow-up skills.
• Positive attitude with a strong commitment to customer satisfaction and service excellence.

Work Environment and Company Culture

This is a full-time position based in Dammam. Daikin emphasizes a positive work environment built on trust, creativity, and continuous improvement, where employees are empowered to create top-quality solutions. The company is committed to a diverse and inclusive workplace culture.