Senior Field Service Engineer

About the Role

ABB is seeking a Senior Field Service Engineer to join its team in Dammam, Eastern region. This full-time position reports to the Service Manager - RMDR and involves providing specialized services for industrial customers. The role focuses on ensuring the efficient operation and maintenance of ABB Motion's pioneering technology, products, and solutions.

Company Overview

ABB helps industries operate more efficiently and sustainably. ABB Motion provides technology, products, solutions, and related services to industrial customers to enhance energy efficiency, improve safety and reliability, and maintain precise control over processes. The portfolio includes motors, generators, and drives for various applications across all industrial sectors.

Key Responsibilities

• Perform installation and commissioning of new LV ABB Drives (*, ACS880, ACS580, ACS800, ACS550, ACSM1, DCS500, ACS350) for industrial projects, reporting work to customers, ABB installed base, and service managers.
• Service faulty ABB medium voltage and low voltage drives (*, ACS1000, ACS2000, ACS5000, ACS6000, ACS680, ACS8080, ACS580 MV), including ordering and replacing faulty parts (boards, IGBTs, Thyristors), and reporting warranty cases to the manufacturer.
• Conduct preventive maintenance on various ABB Drives (*, ACS1000, ACS2000, ACS6000, ACS500, ACS880, ACS800, ACS550) and MV Drives.
• Size and select LV & MV ABB drives and their options (software) based on customer machine and installation requirements, configuring them using ABB software (Drive window, Drive window light, Drive studio, Drive Size).
• Report customer satisfaction levels, claims, recommendations, and technical issues regarding ABB drives to BU management, contributing to product promotion and sales.
• Engineer system interfaces for drives upgrade, retrofitting projects, and new drive installations.
• Perform root cause analysis for customer failures.
• Test, commission, and troubleshoot Medium Voltage Variable Frequency Drives, with certification on ABB products such as ACS6000, ACS1000, ACS2000, ACS5000, ACS580 MV, and ACS6080.
• Troubleshoot ACS500 PLCs.
• Undertake additional tasks as assigned by management to fulfill job requirements.

Qualifications and Experience

• 5-10 years of experience in a relevant field.
• Certified as per ABB Motion Upskills on products including ACS1000, ACS2000, ACS5000, ACS6000, ACS6080, and ACS580 MV.
• Ability to work under pressure.
• Willingness to travel to and work in remote sites for extended periods.

Team and Work Environment

The team fosters a collaborative environment where members support each other, continuously learn, and contribute unique perspectives to solve complex problems. This role offers the opportunity to make a tangible impact through your work.

Application Information

This is a full-time position with a salary that will be disclosed during the hiring process. Join ABB and contribute to running what runs the world.