Service Adviser FAW📣 Job Ad

About the Role

Western Auto Company is seeking a Service Adviser for its FAW operations in Dammam. This full-time position is for individuals with 5-10 years of experience who are dedicated to customer satisfaction and service excellence within the automotive industry. The Service Adviser will be a key point of contact for customers, ensuring a high level of service and support.

Key Responsibilities

• Serve as the primary contact for customers, addressing inquiries and concerns related to vehicle service to ensure satisfaction and loyalty.
• Schedule service appointments efficiently using management software, optimizing technician workloads and minimizing customer wait times.
• Communicate effectively with technicians to relay customer issues and service requirements, ensuring accurate diagnosis and timely repairs.
• Prepare and present detailed service estimates to customers, explaining necessary repairs and associated costs to foster transparency.
• Follow up with customers post-service to gather feedback and ensure satisfaction, promptly addressing any concerns to maintain relationships.
• Maintain accurate records of service transactions and customer interactions in the database for streamlined communication and tracking.
• Assist in managing inventory levels of service parts and supplies to ensure availability for repairs and maintenance.
• Participate in ongoing training sessions to stay updated on automotive technology and service best practices.
• Collaborate with the sales team to identify opportunities for service promotions and upselling.

Required Qualifications

• Exceptional customer service skills for building rapport with clients.
• Strong communication abilities for conveying technical information.
• Proficiency in service management software for scheduling and tracking.
• Knowledge of automotive systems and repair processes.
• Organizational skills for managing multiple inquiries and schedules.
• Problem-solving skills for addressing customer concerns.
• Ability to work collaboratively in a team environment.

Experience and Work Type

This role requires 5 to 10 years of relevant experience. The position is offered on a full-time basis.

Location and Environment

The position is based in Dammam. The role involves working within a collaborative environment focused on continuous improvement and professional development.