Administrative Manager📣 Job Ad

About the Role

* Renal Care Saudi Arabia is seeking an Administrative Manager for its clinic located in Dhahran, Eastern Region. This is a full-time position requiring 0-1 years of experience. The role involves managing administrative operations and ensuring efficient patient flow and service delivery.

Key Responsibilities

• Greet and welcome patients in a friendly and professional manner.
• Manage phone inquiries courteously, address questions, and provide pertinent information while maintaining strict confidentiality of all patient and staff information.
• Schedule patient appointments and manage the appointment calendar for optimal resource utilization.
• Confirm patient appointments and manage reminders, cancellations, and rescheduling.
• Maintain an organized and clean reception area.
• Address patient inquiries and concerns with empathy, escalating issues to appropriate staff when necessary.
• Assist in managing daily operations, including coordinating schedules and meetings for clinical staff.
• Maintain and update patient records and documentation in adherence to privacy regulations and clinic policies.
• Prepare and distribute internal communications and reports as needed.
• Collaborate with the Revenue Cycle Management Department to improve communication and operational workflow for insurance patients.
• Verify patient insurance eligibility and coverage, obtaining necessary authorizations.
• Collect patient co-payments and outstanding balances accurately and securely.
• Participate in patient experience initiatives by collecting feedback and suggesting improvements.
• Ensure all patient communications reflect the clinic's commitment to quality care and service excellence.
• Ensure adherence to all relevant health and safety regulations and standards.
• Assist in maintaining compliance with HIPAA regulations, safeguarding patient confidentiality and data security.
• Mentor and guide new staff or interns in administrative tasks, patient interaction, and office procedures.
• Maintain a clean, safe, and well-organized work environment.
• Ensure appropriate safety measures, including personal protective equipment, are in place.
• Participate in staff meetings and attend in-service and continuing education offerings.
• Promote a team effort and perform duties in accordance with company policies and procedures.

Qualifications and Requirements

• 0-1 years of experience in an administrative role.
• Familiarity with patient record management and clinic policies.
• Understanding of privacy regulations, including HIPAA.
• Proficiency in managing schedules and appointments.
• Ability to handle patient inquiries and concerns with empathy and efficiency.
• Knowledge of insurance verification processes is beneficial.

Skills and Competencies

• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Professional demeanor and customer service orientation.
• Attention to detail and accuracy in record-keeping.
• Ability to maintain confidentiality.
• Teamwork and collaboration skills.

Work Environment

This is a full-time position based in Dhahran, Eastern Region. The role operates within a clinical setting, requiring adherence to health and safety standards. The position involves direct interaction with patients and clinical staff.