Portfolio Growth Specialist

About Autobia

Autobia is seeking a Portfolio Growth Specialist to join its team in Dhahran, Eastern region. This full-time role is central to managing client engagement and fostering growth throughout the client lifecycle.

Role Overview

The Portfolio Growth Specialist is responsible for ensuring that activated clients remain engaged and satisfied, while also identifying opportunities to expand their relationship with Autobia. The role focuses on client lifecycle management, from engagement to growth stages.

Key Responsibilities

• Apply and maintain the client segmentation model, updating classifications based on activity, growth potential, and engagement data.
• Analyze client usage patterns and behavioral trends to identify engagement gaps, growth opportunities, and early churn signals.
• Monitor and update client health indicators using established frameworks, flagging insights and anomalies to the Program Manager.
• Provide the Program Manager with data-driven insights and recommendations to support credit limit and portfolio decisions.
• Execute targeted retention and engagement initiatives tailored to each client segment.
• Identify and prioritize high-potential clients for credit limit growth, proactively escalating recommendations to the Program Manager.
• Identify cross-sell and upsell opportunities within the broader Autobia ecosystem and coordinate with commercial teams to act on them.
• Monitor the effectiveness of retention initiatives and continuously refine strategies based on measurable outcomes.
• Measure client satisfaction periodically and track KPIs including NPS, engagement rate, and portfolio utilization rate across the portfolio.
• Act as the internal voice of the client, surfacing recurring issues, service gaps, and unmet needs to the Program Manager.
• Flag clients with declining activity to relevant stakeholders and propose appropriate intervention strategies.

Qualifications and Experience

• 0-1 years of relevant experience.

Work Environment

This is a full-time position based in Dhahran, within the Eastern region, working as part of the Autobia team.

Application Process

Interested candidates are encouraged to apply for this role.